Senior IT Support Engineer (Aartselaar)

Location: Belgium - Zaventem Job-ID: 218693 Contract type: Standard Business Unit: Technicians

Life on the team

Computacenter Belgium is looking for a SENIOR IT Support Engineer at one of our clients in Aartselaar

As a Senior IT Support Engineer you will provide high-quality onsite technical support at a key customer location working within an international EMEA team. Acting as a trusted IT expert you will support end-users via a TechBar model resolving technical issues delivering break/fix services and ensuring an exceptional customer experience.

You will combine strong technical expertise with excellent communication skills supporting users both in-person and via virtual channels (e.g. MS Teams).

What youll do

• Provide onsite IT support for laptops desktops mobile devices and peripherals via TechBar and desk-side support
• Deliver Level 2 support including hardware system software and workplace troubleshooting
• Manage and coordinate vendor support for server and hardware issues
• Own and manage the full ticket lifecycle (log monitor communicate resolve close) in line with SLAs
• Handle IMAC activities (Install Move Add Change) including device setup collection and user onboarding/offboarding
• Maintain spares inventory to meet agreed service levels
• Support executive meetings boardrooms and events (AV setup & troubleshooting)
• Analyse incident trends and proactively recommend improvements
• Collaborate with Service Desk (L1) L3 teams and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures
• Drive continuous service improvement initiatives

What youll need

• Proven experience in IT support (L2) in a corporate or enterprise environment

• Strong expertise in:
  • Windows 10/11 troubleshooting & configuration
  • Microsoft 365 and enterprise applications
  • Hardware diagnostics (laptops desktops printers peripherals)
  • Mobile Device Management (MDM)
  • Network troubleshooting (LAN/Wi-Fi connectivity)
  • Audio-visual / meeting room technologies
• Experience with ticketing systems and SLA-driven environments
• Familiar with ITIL-based support processes
• Excellent customer-facing and communication skills
• Strong ownership mindset and accountability
• Highly organized with the ability to manage priorities independently
• Problem-solver with a proactive and solution-oriented approach
• Adaptable to change and able to work in a dynamic international environment
• Fluent in Dutch and English

What we Offer

• Work in a customer-facing high-impact environment
• Be part of a collaborative international IT team
• Opportunity to drive service improvements and innovation
• Exposure to modern workplace technologies

About us

Computacenter is a leading independent provider of IT infrastructure services with about 21000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter