Senior BMC Helix Platform Administrator Job ID JP054717

We are seeking a Senior BMC Helix Platform Administrator to manage maintain and continuously improve an enterprise BMC Helix ITSM platform hosted in a private cloud environment. The role is responsible for ensuring platform availability performance security and operational excellence while supporting IT service management processes and coordinating platform upgrades integrations and incident resolution.

• Administer BMC Helix environments across Development Acceptance and Production.
• Manage platform configurations technical settings and lifecycle management activities.
• Maintain technical and operational documentation.
• Monitor software licensing and ensure compliance.
• Manage deployment processes using Jenkins and artifact repositories.
• Provide second- and third-line technical support for complex platform issues.
• Perform root cause analysis (RCA) and participate in Problem Management activities.
• Coordinate technical escalations with software vendors when required.
• Monitor platform health application servers databases middleware and system integrations.
• Analyze system performance and implement optimization initiatives.
• Define monitor and report on technical KPIs and SLAs.
• Plan and execute platform patches hotfixes upgrades and version migrations.
• Perform technical validation and testing before production deployments.
• Implement security best practices platform hardening access management and support security audits.
• Manage backup restore and disaster recovery procedures ensuring RPO and RTO objectives are met.
• Maintain and support integrations with Active Directory/LDAP monitoring tools CMDB platforms REST APIs and third-party ITSM solutions.
• Collaborate with infrastructure application and vendor teams to ensure stable platform operations.

• Extensive experience administering BMC Helix ITSM / BMC Remedy platforms.
• Strong knowledge of BMC Helix platform administration and configuration.
• Experience with Jenkins and deployment automation.
• Experience working with OpenShift environments.
• Knowledge of application lifecycle management release management and platform upgrades.
• Experience with monitoring performance tuning and troubleshooting enterprise applications.
• Strong understanding of backup disaster recovery and business continuity practices.
• Experience with REST APIs Active Directory/LDAP integrations and CMDB environments.
• Knowledge of IT Service Management (ITSM) processes including Incident Change Problem Configuration and Service Request Management.
• Excellent analytical documentation and problem-solving skills.

• Native or bilingual proficiency in French.
• Full professional proficiency in English.

• Hybrid work model (telework subject to agreement with the hiring manager).
• Opportunity to support a mission-critical enterprise ITSM platform within a highly regulated financial environment.