SAP S4HANA Finance Application Reliability Lead

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

• SAP S/4HANA Finance Application Reliability Lead

At J&J MedTech we are modernizing our ERP landscape by transitioning from traditional solutions to SAP S/4HANA enabling our MedTech business to advance its digital transformation.

We are recruiting for the role of AMS Finance Function Module Lead.

In this role you will support application maintenance for the global SAP S/4HANA Finance system and help ensure reliable efficient service recovery when disruptions occur. You will be responsible for service level management application and technology portfolio management incident and problem management knowledge management compliance activities continuous service improvement and optimizing application maintenance through intelligent automation and artificial intelligence.

Our team brings together technology professionals across multiple locations. Based in Beerse or Diegem Belgium Maidenhead UK or Limerick Ireland you will collaborate closely with business partners Product Line Owners application teams infrastructure partners and external vendors.

Key Responsibilities

Service Reliability Availability and Capacity

• Ensure reliable and predictable application services through proactive monitoring of availability performance and capacity in close collaboration with application and infrastructure teams
• Oversee the overall process to ensure that requests are accurately documented and assigned to the appropriate teams for resolution facilitating efficient handling and tracking.

Major Incident Coordination

• Coordinate major incident response to restore services quickly and minimize business impact through effective collaboration and clear communication with resolver teams and vendors

Problem Management

• Own end to end Problem Management across the application portfolio driving effective root cause analysis and corrective actions to reduce repeat incidents and operational risk

Observability and Automation

• Drive observability maturity by proactively reviewing system health performance and capacity indicators to detect risks early and prevent service degradation
• Continuously evaluate and refine processes to enhance efficiency and user satisfaction with focus on intelligent automation shift left to self-service and maximize the use of artificial intelligence solutions.

Operational Governance & Continuous Service Improvement

• Provide governance and oversight across core service management security change knowledge vendor and continuous improvement processes to ensure reliable compliant and efficient operations

Qualifications

Required Qualifications

• 7 years of experience in IT Service Management Application Operations Reliability Engineering or Production Support roles within large enterprise environments.
• 35 years of handson experience supporting ERP applications in a production environment preferably within Supply Chain Finance
• Practical understanding of ITIL practices particularly Incident Problem Change Request and Service Level Management.
• Experience working in multisupplier environments and coordinating vendor performance.
• Good communication skills including structured communication during incidents.

SAP / S4 HANA Experience

• Experience triaging operational issues across applications system integrations background jobs performance and capacity.
• Understanding of SAP S/4 Finance Configuration & Maintenance
• Handson experience performing proactive SAP system health performance and capacity reviews to drive preventive and corrective operational actions.
• Ability to assess business impact of incidents across Finance operations.

Preferred Qualifications

• SAP FICO professional certification with demonstrated experience supporting related integrations including Vertex and Indirect Tax Chain Flow Accelerator.

• Exposure to monitoring observability or automation practices.
• Certifications such as reliability/SRErelated training.
• Experience in regulated environments (e.g. healthcare or life sciences).
• Applied AI / genAI fluency and technical understanding helping translate concepts into realworld use cases

Key Competencies

• Endtoend operational ownership with focus on reliable outcomes
• Analytical and structured problemsolving approach
• Effective coordination and communication with business partners
• Ability to balance operational delivery with continuous improvement
• Proactive riskaware decision making

What This Role Offers

• Responsibility for daytoday service reliability and operational performance within a defined SAP Supply Chain and mixed ERP application portfolio.
• Opportunity to apply and strengthen service management and reliability practices in a complex enterprise environment.
• Handson involvement in problem management major incidents and operational followthrough.
• Close collaboration with business product infrastructure and vendor teams to support stable operations.
• Practical exposure to reliability observability and operational risk management

What Johnson & Johnson Offers

Working at Johnson & Johnson isnt just a job its an opportunity to build a fulfilling career with a purposeful global healthcare company guided by Our Credo!

As part of the Johnson & Johnson family youll benefit from:

• A meaningful and rewarding career contributing to healthcare solutions that impact patients lives every day
• Competitive total rewards including salary annual bonus and a strong pension and insurance package
• Flexible working arrangements supporting worklife balance
• Comprehensive health wellbeing and mental wellness programs including onsite and virtual fitness options
• Paid maternal and parental leave and familyfriendly policies
• Access to learning development and internal career opportunities across Johnson & Johnsons global organization
• Opportunities to engage with local community initiatives and social impact activities
• An inclusive collaborative workplace working with diverse international teams

Johnson & Johnson is an equal opportunity employer. We value diversity and inclusion and are committed to creating an environment where everyone is respected supported and able to contribute their best work.

We are committed to providing reasonable accommodations to individuals with disabilities throughout the application interview and hiring process. If you require an accommodation to participate in the recruitment process please let us know and we will work with you to support your needs.

Required Skills:

Preferred Skills:

Consistency Developing Others Green Manufacturing Human-Computer Interaction (HCI) Inclusive Leadership Leadership People Performance Management Performance Measurement Process Control Product Development Lifecycle Product Reliability Quality Processes Risk Management Root Cause Analysis (RCA) Software Development Management Software Reliability Engineering Standard Operating Procedure (SOP)

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Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.