Project Support Officer — Infrastructure Programme (ServiceNow, PRINCE2) for NATO with security clearance

Project managers are only as good as the support behind them and this is that post. You would work under the Head of Project Management on a portfolio of projects with one large infrastructure programme at the centre keeping the plans current the baselines properly managed and the deviations visible while they are still small.

It suits someone precise by temperament: the sort who notices that a version number and a date disagree chases the update nobody volunteered and writes minutes people actually use afterwards.

What you would be doing

• Provide day-to-day project administration and support across the portfolio with one major project at the centre.
• Support project planning and perform or support time approvals once projects are in execution.
• Give financial administration support including processing purchase requests when needed.
• Review project plans and cost estimates before they go out and support the baselining process.
• Support project managers on planning control reporting and the business intelligence tools.
• Identify and escalate deviations from agreed plans baselines tolerances milestones costs risks issues and resource assumptions.
• Help analyse project metrics and the indicators used in internal and external reviews.
• Assist with resource levelling and give resource managers what they need to plan people properly.

What you would bring

• Proven project administration and support in a portfolio or multi-project environment on high-profile work preferably within NATO.
• At least two years in a comparable post or exceptionally five years of progressive experience in project administration support planning or control.
• Hands-on support to project baselining: reviewing plans and cost estimates before they are circulated.
• Experience with project metrics and indicator analysis for reviews.
• Extensive use of project planning toolsets primarily ServiceNow preferably in enterprise environments.
• Strong Microsoft Office skills especially Excel and SharePoint pivot tables trackers structured reporting.
• Familiarity with portfolio programme and project management principles and planning methods.
• Clear written communication: minutes action logs reports and briefing inputs.
• The diplomatic persistence to get updates out of busy people and close actions.

PRINCE2 Foundation and Practitioner or a PMI equivalent such as CAPM or PMP is desirable as is prior work in an international civil and military environment.