Power BI Administrator & Developer for NATO with security clearance

Would you like to join the leading international intergovernmental organization

We are seeking an experienced Power BI Specialist to support the NATO Communications and Information Agency (NCIA) in operating developing and maturing Microsoft Power BI services across NATO enterprise environments. This role sits within the NATO Business Application Centre (NBAC) and focuses on ensuring a secure high-performing and well-governed BI platform for both on-premises (Power BI Report Server) and cloud (Power BI Service) deployments.

Responsibilities:

Platform Administration & Support

• Provide expert-level configuration tuning and optimization of Power BI Report Server (on-prem) and Power BI Service (cloud) to ensure performance reliability and security.

• Deliver ongoing Level 2/3 operational support including monitoring of backups logs performance dataset refresh status and usage metrics.

• Perform planned patching and upgrades for the on-premises Power BI instance (24 times per year) in alignment with NATO security and release authorization standards.

• Collaborate with infrastructure and database teams under Operational Level Agreements (OLAs) to resolve incidents and performance issues.

• Configure and maintain secure access including ADFS claimsbased authentication for Power BI Report Server (desired).

Development & Dashboard Delivery

• Design and deliver up to 4 interactive Power BI dashboards including new workforce/HR dashboards and migration of an existing dashboard from another reporting platform.

• Apply appropriate data modelling (star/snowflake schemas) DAX calculations and user-friendly visualizations with standard interactivity (filtering slicing drill-down).

• Contribute to BI architecture data modelling guidelines coding standards and best practices documentation.

Service Management (ITIL)

• Manage incident problem change and service request tickets in alignment with SLA targets (response and resolution times for P2P4 incidents).

• Participate in change management including impact assessments for patching upgrades and configuration changes.

• Produce and maintain operational runbooks SOPs (upgrade incident response onboarding capacity management etc.) and knowledge base articles for Level 0/1 support.

Training & Knowledge Transfer

• Develop and deliver a formal Knowledge Transfer Plan for NBAC staff including enduser training sessions (remote and in-person).

• Provide clear training materials conduct classroom/virtual training and maintain attendance records.

• Offer adhoc technical mentoring to Power Users to enable self-service dashboard creation.

Reporting & Continuous Improvement

• Produce a monthly operational report covering platform metrics (uptime refresh success rates) support KPIs (incident volumes SLA compliance top issues) and usage metrics (active users report usage).

• Participate in daily stand-ups retrospectives and planning meetings.

• Work with the Service Delivery Manager to achieve performance-based KPIs (response time resolution time reopen rate availability service request fulfilment).

Essential Qualifications & Experience:

• Total Experience: Minimum 5 years as a consultant on largescale business application implementations (project descriptions required)

• Power BI Platform:Minimum 3 years with Power BI Report Server (on-prem) and Power BI Service (cloud) including configuration administration troubleshooting and maintenance

• Power BI Development:Minimum 3 years in data modelling DAX and dashboard/report development

• MS SQL Server:Minimum 5 years with MS SQL Server (2014 or higher) including complex queries and ETL processes

• Data Modelling:Minimum 2 years proficiency in normalized/denormalized models and star/snowflake schemas

• ITIL Service Management:Minimum 2 years in Level 2/3 support within ITIL-based environments (incident problem change request management)

• Agile:Minimum 2 years working in Agile environments

• Soft Skills:Strong analytical problem-solving and process-oriented mindset; ability to communicate with technical and nontechnical stakeholders; ability to work independently and in teams; produce highquality technical documentation (SOPs runbooks)

• Language:Full professional proficiency in English (C1 or equivalent)

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.