IT Support Technician (User Support) for NATO with security clearance

A NATO site in Mons needs a user support technician to cover a short-term is the hands-on end of IT: the computing printing and network devices people actually use keptinstalled configured and working.

• Installing maintaining and operating the full range of computing printing and networkdevices behind office automation services.
• Installing and configuring COTS software on networked and standalone workstations and networkclient software on LAN workstations.
• Configuring local server software and special peripheral devices.
• Creating maintaining and troubleshooting user access on static and mobile devices.
• Working with organisational units in Active Directory and Group Policy.
• Executing support requests and work orders and preparing software packages for automaticdeployment.
• Contributing to IT security compliance and remediation and to the incident changeconfiguration and asset management processes through the ITSM toolkit.

• CompTIA A or Microsoft Certified IT Professional.
• Proven hands-on experience with Microsoft System Center Configuration Manager.
• Proven experience with Active Directory objects user accounts and permissions.
• Three years in a CIS environment three years supporting IT users desktop hardware andsoftware and three years in an IT administration role.
• A good working knowledge of PC capabilities and deployment current operating systems andoffice automation software.

• Mons Belgium full time on site regular office hours.
• 28 September to 31 Decemberhours in total.
• Graded at the equivalent of NATO G10.
• You must hold a valid clearance and be a citizen of a NATO member country with the right towork in Belgium.

If you are the person colleagues come to when a device will not behave and you would ratherfix it than escalate it this is a straightforward and useful one.