IT SME BPM (business process management)
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Job Summary
This is a remote position.
Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be responsible for administration support and continuous improvement of the organizations iGrafx BPM system and TIM Solutions automation module covering process modelling repository automation and all interfaces. Acts as technical/functional expert for process modeling workflow automation system integration and lifecycle management working with business stakeholders IT and vendors.
Key Responsibilities
Platform Administration & Support
- Own iGrafx BPM TIM Solutions platform (dev/UAT/prod environments)
- Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
- Maintain interfaces (REST/ETL IBM API ORDS) SSO/Azure AD API keys
- Manage user groups roles permissions access and IDS-based account sync
- Troubleshoot issues lead upgrades/patches maintain knowledge base.
User Support
- Handle incidents change/access requests; liaise with vendor support
- Maintain user guides training materials KPI dashboards master data
Project Evaluation
- Assess new process automation requests: requirements analysis solution design budget/timeline estimation scope agreement business case/governance support
Process Management & Optimization
- Support process documentation/modeling per BPM standards
- Run mapping workshops and improvement initiatives
- Maintain process repository & documentation
Workflow Automation
- Design/configure automated workflows (rules approvals notifications routing)
- Build/maintain JavaScript forms for TIM customization
- Identify automation opportunities
Integration & Architecture
- Support API integrations data exchange auth services reporting tools with enterprise architects/dev teams
Governance Stakeholder & Reporting
- Ensure policy/audit/regulatory compliance; maintain documentation.
- Act as liaison between business IT and vendors.
- Build dashboards/reports; track KPIs (efficiency adoption system health); produce monthly license/usage reports.
Requirements
- Education: Bachelors in IT CS Business Info Systems Engineering or related
- Experience: 5 years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work
- Technical: iGrafx Process360 (or similar) TIM Solutions automation JavaScript Azure DevOps SmartClient Postman Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools
- Nice to have: PowerBI/Fabric Azure Cloud SQL/Oracle/T-SQL ORDS Java Linux XML
- Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma healthcare manufacturing finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum)
- Key Competencies: BPM expertise workflow automation design technical troubleshooting systems integration stakeholder & vendor management analytical thinking continuous improvement documentation/compliance communication/training
- Success Measures: High system availability/performance reduced manual work via automation policy compliance measurable business value from optimization
Required Skills:
Education: Bachelors in IT CS Business Info Systems Engineering or related Experience: 5 years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work Technical: iGrafx Process360 (or similar) TIM Solutions automation JavaScript Azure DevOps SmartClient Postman Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools Nice to have: PowerBI/Fabric Azure Cloud SQL/Oracle/T-SQL ORDS Java Linux XML Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma healthcare manufacturing finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum) Key Competencies: BPM expertise workflow automation design technical troubleshooting systems integration stakeholder & vendor management analytical thinking continuous improvement documentation/compliance communication/training Success Measures: High system availability/performance reduced manual work via automation policy compliance measurable business value from optimization
Required Education:
Bachelors
