IT Process and User Support Officer

Join Axians where innovation thrives on trust and autonomy and where every challenge is an opportunity to create technology with impact.

IT Process and User Support Officer (Belgium)

What We Are Looking For
We are looking for an IT Process and User Support Officer to join our team in this role you will support the implementation of regulatory and operational processes by improving the efficiency usability and user experience of business-critical IT platforms with a particular focus on assessment and decision-making workflows. You will collaborate with business users IT teams and various stakeholders to optimize digital workflows enhance user support services and contribute to the continuous improvement of systems tools and operational procedures.

What You Will Do on a Daily Basis

• Identify opportunities to streamline optimize and automate the updating of process information across different documents tools and platforms.
• Support users in the use of digital survey and collaboration tools providing guidance and follow-up on user needs.
• Contribute to ongoing reflection and exploratory initiatives regarding the potential use of Artificial Intelligence in business processes and operational activities.
• Act as an interface between stakeholders and technical teams for the development and enhancement of dashboards and reporting solutions.
• Support the drafting preparation review and updating of Standard Operating Procedures (SOPs) for various workflows.
• Develop detailed workflow subtasks and ensure alignment with corresponding IT processes and system functionalities.
• Provide user support and coordinate user testing activities including issue management follow-up and feedback collection.
• Monitor and manage functional mailboxes ensuring timely handling of requests and appropriate escalation where necessary.
• Draft periodic reports on user requests business needs prioritization and the development of IT functionalities.
• Contribute to the continuous improvement of business processes user guidance materials and digital tools supporting operational activities.

Your Key Skills

• Business Process Improvement and Optimization
• User Support and Stakeholder Management
• Workflow Analysis and Documentation
• Standard Operating Procedures (SOP) Development
• User Acceptance Testing (UAT) and Issue Management
• Dashboard Development and Reporting
• Requirements Gathering and Process Mapping
• Digital Tools and IT Platform Management
• Artificial Intelligence Awareness and Innovation
• Communication and Cross-Functional Collaboration

Your Main Qualifications

• At least 3 years of professional experience in similar roles or tasks.
• Experience supporting digital workflows business processes or IT-enabled operational activities.
• Strong organizational skills with the ability to manage multiple stakeholders and priorities.
• Excellent communication and user support skills.
• Proactive service-oriented and detail-minded approach to problem-solving.
• Interest in regulatory public sector or business process-driven environments.
• Interest in learning and adopting new IT tools and technologies.
• Ability to work effectively in a dynamic and multidisciplinary environment.

What We Offer
Multicultural Environment
You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects
Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development
Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities
Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives
Make a meaningful impact on regional and global challenges.Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach we combine technology innovation and proximity to create real impact for organizations and society.

Join Axians
At Axians we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation please let us know by contacting us at .