IT Incident and Problem Manager (Service Operations, Continuity) for NATO with security clearance

When a service goes down someone has to stay calm and get the right people moving.

A multinational defence IT organisation near Brussels needs an incident managementcoordinator for its communications and information services. You make sure incidents arehandled properly that problems do not keep coming back and that the people depending on theservice know what is going on. Fully on site with occasional trips to Mons.

What you would be doing

• Prioritising and diagnosing incidents driving them to resolution within the SLA andescalating whatever cannot wait
• Getting engineering teams and resolver groups working together so services come backquickly
• Investigating recurring problems agreeing fixes and preventive measures and spotting trends
• Maintaining continuity and recovery plans and helping run continuity exercises
• Carrying out risk assessments for smaller systems and suggesting countermeasures
• Keeping stakeholders informed collecting their feedback and briefing staff on servicestandards

What you would bring

• Experience coordinating incident resolution in IT service operations working to SLAtargets
• A structured analytical approach to problem solving and good judgement about when toescalate
• Broad experience with telecommunications and information systems in fixed and deployedsettings
• Comfort in demanding customer-facing roles
• Very good English written and spoken; French is a plus
• A bachelors degree in a related field or equivalent experience

Why this one is worth a look

It is the role everyone relies on when things go wrong in an organisation moving into a newheadquarters - and a framework that keeps renewing.