Hybrid | Academy Lead | Diegem, Belgium

The Academy is expected to become a strategic enabler of growth and scalability within ILIAS.

Not simply as a training function but as a structured approach that helps customers partners and employees successfully apply the platform.

Working closely with Product Delivery Customer Support and Commercial teams you will develop an Academy that reflects the operational reality of users working across land air and maritime environments.

You will translate implementation experience support insights and customer feedback into training programmes certifications and digital learning solutions that can be deployed globally.

At the same time you will help organisations build their own expertise.

Customers should become increasingly capable of supporting expanding and developing ILIAS within their own environment.

Your responsibilities include:

Defining the Academy strategy and operating model

Developing training certification and recertification frameworks

Building train the trainer programmes

Supporting customer competence centres

Developing partner enablement programmes

Expanding digital learning and e learning capabilities

Developing a scalable commercial Academy offering

Establishing quality standards for training and certification

You have experience building professionalising or scaling an Academy Customer Education Learning or Enablement function within a software environment.

You understand how training certification and knowledge transfer contribute to successful implementations customer adoption and long term software usage.

You have experience developing structures processes and programmes that scale across countries teams or customer groups.

Experience with partner ecosystems certification programmes customer enablement or digital learning environments is a strong advantage.

You communicate effectively with both operational teams and senior stakeholders.

Professional fluency in English is required.

This role offers the opportunity to shape a function that directly influences customer adoption implementation success and the continued growth of ILIAS.

You will work closely with the COO and senior leaders across the organisation while helping build an Academy that supports customers partners and employees worldwide.

The structures you create today will influence how knowledge certification and expertise are developed across the ILIAS ecosystem for years to come.

As ILIAS continues to grow internationally you will help ensure that knowledge becomes as scalable as the software itself.

Would you like to learn more about the role the team or ILIAS Solutions