Head of Customer Success Job ID JP054610

We are looking for a Head of Customer Success to lead a team responsible for delivering an outstanding customer experience across SME and Enterprise clients. You will manage strategic customer accounts oversee onboarding and retention lead cross-functional projects and transform customer feedback into product addition you will coach and develop a team of Customer Success Managers and Care Specialists while driving operational excellence process optimisation and collaboration with Product Sales and Engineering.

Key Requirements:

• 5 years of experience in Customer Success Account Management or Operations within a B2B SaaS environment
• Proven experience leading and developing customer-facing teams
• Strong project portfolio and stakeholder management skills
• Experience translating customer needs into product requirements
• Data-driven mindset with excellent communication and problem-solving abilities
• Fluent in English; French and/or Dutch is a strong advantage

Location: Brussels (Hybrid)