Genesis OR Consultant

Primary Function of Position:

The Genesis OR Consultant will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization efficiency staff training cost containment and block scheduling. They will also closely work with hospital leadership as well as with Sales Marketing Customer Training Customer Services and Tech Support to ensure that customers have the necessary tools to launch optimize and sustain a successful robotic surgery program.

Roles and Responsibilities:

• Develop and maintain expertise in the following:

o Intuitive technology use and troubleshooting

o Intuitive technology applications

o Proper handling care and use of Intuitive Instruments and Accessories

• Independently manage assigned territory while effectively managing work time and schedule
• Conduct Genesis OR Consultant and educational initiatives with strategically targeted customers
• Manage complex extended customer engagements and collaborate with customers as well as  Intuitive commercial service and support teams to formulate multi-faceted customized solution and recommendations based on hospital use patterns processes protocols goals and other feedback

o Uncover customer needs utilization barriers and opportunities

o Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendations

o Track progress and communicate status to customer on a schedule identified within the recommendations

• Align with sales and marketing partners on delivering customized customer assistance as needed
• Collaborate with internal and external stakeholders to define measure and optimize the quality effectiveness and efficiency of Genesis content programs
• Run reports and analyze data when needed to prepare for customer engagements
• Provide in person and/or remote consulting services to deliver value to the customer o Examples of services are standardization efficiency staff training cost containment and block scheduling
• Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
• Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
• Participate in the training on and launch of new products
• Report customer complaints to appropriate internal parties as they are discovered
• Support the selection evaluation of potential new reference centers and conducts reference center visits with customers

Qualifications :

Required Knowledge Skills and Experience:

• B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
• 5 years of documented professional experience in healthcare/hospital management either in BTB sales capacity or management role within hospital
• Experience in an Operating Room and/or Sterile Processing Department environment
• Proven ability to work effectively and drive results as part of a team
• Excellent communication and interpersonal skills with ability to present to varying group sizes
• Ability to excel in a high-energy fast-paced environment
• Willingness to be flexible with work hours
• Business acumen ability to function in an executive business environment and understand the business needs of the OR
• Communication ability to deliver consistent and effective communication across organizational levels
• Lean Six Sigma or Change Management skills are of advantage
• Advanced MS office (or equivalent) skills project management skills proven record of leading complex customer facing projects on OR efficiency productivity or cost containment
• Fluent in English and local language as required
• Ability to travel overnight up to 70%
• There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Remote Work :

Yes

Employment Type :

Full-time