EN Receptionist (Day & Night Shifts) FMX

As a Receptionist (Day & Night) at Mövenpick Brussels Airport you will be at the heart of the guest experience across both the hotel and Parking 21 in a dynamic airport environment.

This role combines front office responsibilities with operational autonomy requiring flexibility reliability and a proactive mindset across different shifts including nights and weekends.

You will play a key role in ensuring smooth daily operations supporting both hotel guests and parking clients and delivering a consistent high-quality service.

Key Responsibilities

• Welcome guests with a professional and friendly approach
• Perform check-in and check-out procedures efficiently and accurately
• Handle reservations modifications and no-shows in line with company standards
• Provide clear and relevant information about hotel services transport and local area
• Respond to guest requests feedback and issues in a proactive and solution-oriented manner
• Manage calls emails and administrative follow-up
• Process payments and ensure accurate cash handling
• Coordinate with housekeeping maintenance and other departments
• Ensure the front desk and lobby areas are well maintained at all times
• During night shifts: ensure safety procedures reporting and basic operational continuity

This position involves working independently during certain shifts and requires strong organizational skills.

Qualifications :

• Previous experience in a customer-facing role (hospitality strongly preferred)
• Fluency in English and French or Dutch (both is a strong advantage)
• Strong communication and interpersonal skills
• Organized detail-oriented and able to multitask
• Comfortable working under pressure and handling guest issues independently
• Reliable and punctual with a professional mindset
• Familiarity with Opera Cloud is an asset
• Flexible to work shifts including nights weekends and public holidays

 Candidates must be eligible to work in Belgium.

Additional Information :

What we offer

• A stable position within an international hotel group (Accor)
• Part of Belgian City & Coast Hotels (BCCH) a growing hotel operator in Belgium
• A dynamic and supportive team environment within a recently opened hotel
• Opportunities to develop skills across different aspects of hotel operations
• Attractive staff rates within Accor hotels worldwide and within the BCCH portfolio
• Meal vouchers
• Easy access location near Brussels Airport

Working conditions

• Shift-based schedule (early / late / night)
• Average working week in line with CP302 regulations
• Planning communicated in advance

Remote Work :

No

Employment Type :

Full-time