EN Groups, Events and Front Office Coordinator (FMX)

As Front Office & Groups Coordinator you act as a key link between our guests our operational departments and our group and event clients.

You enjoy building relationships coordinating multiple priorities and ensuring that every guest experience runs smoothly from the first inquiry until departure.

This role combines guest experience operational understanding commercial awareness and coordination.

Guest Experience & Relationship Building

• Deliver a warm personalized and professional guest experience.
• Act as an ambassador of the hotel.
• Build relationships with guests organizers and corporate clients.
• Welcome VIP guests and support special arrivals.
• Assist with guest requests and contribute to service recovery when necessary.
• Support guest satisfaction initiatives and loyalty programs.
• Promote hotel services and facilities.

Groups Meetings & Events Coordination

• Follow up group and event requests.
• Coordinate rooming lists and group arrivals.
• Prepare and distribute function sheets.
• Ensure smooth communication between Front Office F&B Kitchen Housekeeping and other departments.
• Support meeting room and event preparation.
• Anticipate organizer and client needs.
• Contribute to the successful delivery of meetings and events.

Operational Understanding

• Maintain a good understanding of Front Office procedures and hotel operations.
• Support reception operations when required.
• Collaborate closely with Front Office Food & Beverage and Housekeeping teams.
• Participate in operational projects and service improvements.
• Help ensure a smooth guest journey throughout the hotel.

Commercial Mindset

• Identify opportunities to enhance the guest experience.
• Contribute to upselling and cross-selling opportunities.
• Develop long-term relationships with guests and clients.
• Support repeat business and guest loyalty.
• Demonstrate curiosity initiative and a solution-oriented approach.

Qualifications :

• Previous experience in hospitality guest relations events sales support or hotel operations.
• Experience in Front Office MICE Groups Events or Food & Beverage is considered an advantage.
• Excellent organizational and communication skills.
• Strong attention to detail.
• A proactive and solution-oriented mindset.
• Commercial awareness and sales sensitivity.
• Ability to manage several priorities simultaneously.
• Comfortable working independently.
• Excellent interpersonal skills.

Languages:

• Fluent English required.
• French and Dutch strongly preferred.
• Additional languages are an asset.

Technical skills:

• Knowledge of Opera Cloud is an advantage.
• Good command of Microsoft Office.

Additional Information :

We are looking for someone who:

• Enjoys working with people.
• Has strong social and communication skills.
• Is naturally organized.
• Likes coordinating different departments.
• Has a commercial mindset.
• Takes ownership and initiative.
• Enjoys creating memorable guest experiences.
• Can build relationships with both guests and colleagues.

What we offer:

• A varied role combining operations guest experience and coordination.
• An international environment within the Accor network.
• Heartist rates worldwide (after 6 months of employment)
• Meal vouchers (after 6 months of employment)
• Hospitalization insurance (after 6 months of employment)
• Opportunities for growth within the hotel and the group.
• A dynamic and supportive team environment.

At Mövenpick Brussels Airport we believe hospitality is a work of heart. If you enjoy bringing people together organizing memorable experiences and contributing to the success of both guests and colleagues we would love to meet you.

Remote Work :

No

Employment Type :

Full-time