Data Analyst — Service Performance Dashboards for NATO with security clearance

An enterprise service performance dashboard has come out of prototype and now hasreal users real feedback and a growing list of service providers who need to feed data into it.A small analytics team is being formed to take it further: more features a better interface andpipelines that can absorb far more service data than they do today.

You would be one of five analysts in that team working alongside a service level manager onsite with the customers own technical staff.

What you would be doing

• Analysing how services are performing and turning that into metrics people will actually acton.
• Designing and building new dashboard features from the first look at user feedback throughto the released version.
• Improving the experience of using the dashboard the visualisations the accessibility andthe plain usability of it.
• Designing the data collection interface: formats measurements and controls written up as aspecification and taken through a formal review with the people who will use it.
• Building testing and deploying that interface so several service providers can supply theirown performance data to one standard.
• Building and automating the pipelines behind it with Python and modern ETL tooling so thedashboard scales as more services are added.
• Operating and maintaining what you build incidents access requests user questions andtraining against agreed availability and resolution targets.
• Keeping the as-built documentation use cases and data model accurate as the thing changes.

What you would bring

• A relevant degree from a recognised university and at least four years of related experienceas a data analyst data scientist or UX designer.
• Demonstrable Python and SQL against relational databases such as SQL Server.
• Real depth in data visualisation principally Power BI.
• Experience building and integrating APIs so that monitoring can be driven by data ratherthan by hand.
• Experience managing data flows with ETL and ELT tooling Apache NiFi specifically isrequired.
• Sound knowledge of KPIs and formal reporting through dashboards including how to designuser-experience metrics and monitor them.
• Practical UX and UI design skills and experience of IT service management.
• The ability to write technical documentation requirements and user guides and to translatebetween what users ask for and what gets built.
• Excellent spoken and written communication with good briefing skills.