Credit Collection Officer

At Edenred we believe that healthy and engaged employees are the foundation of a thriving organization. Every day we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees 70000 companies and tens of thousands of merchants and partners.

But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it

At Edenred we recognize recruit and develop all talents while respecting each individuals uniqueness.

We encourage and consider all applications without distinction of origin gender identity or expression of gender sexual orientation age disability status or any other protected criteria as defined by Unia.

We are looking for a Credit Collection Officer to join our Finance Department.

As a Credit Collection Officer you will join a team of 5 people dedicated to credit collection with a strong link with the accounting team (7 people). You will report to the Head of Credit & Collections and to the Finance Director.

The Credit Collection Officer is regularly in contact with key stakeholders apart from clients such as finance managers sales teams and customer care teams.

Under the supervision guidance and support of the manager the Credit Collection Officer will be in charge of:

• Manage the client portfolio.

• Handle outbound calls with clients regarding payment delays.

• Treat client requests per phone e-mail and ticketing (such as invoice copies reimbursement of wrong payment direct debit activation orders release )

• Keep the client master data up to date.

• You have at least one professional experience in a customer-facing role and are eager to learn and progress in Credit Collection.

• You are comfortable with IT tools and proficient in Excel (basic functions and shortcuts). You also possess basic knowledge in accounting and a genuine interest in the field.

• You demonstrate good communication skills and are bilingual in French and Dutch (oral and written). English will be an additional asset.

• Being familiar with tools such as Oracle Sidetrade Zendesk and/or Excel is a plus.

• You are customer oriented proactive a team-player organized and with sense of accuracy. Enthusiasm and sense of humor are welcome !

ASAP

• Full-time contract (38 hours/week): 6 months of interim period followed by a permanent contract.

• Location: Brussels (Auderghem)

• A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers purchasing power.

• The opportunity to work remotely 2 days a week after the integration period (6 months) with your managers approval including a homeworking allowance of 115.

• You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).

• You benefit from all Edenred-solutions such as vouchers but also Edenred Engagement (including Edenred Discounts).

• Your public transport commuting expenses are fully (100%) covered by Edenred.

Enrich connections. For good

Throught its purpose Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred weaving a close link between its roots the current dimension of the Group and the future it envisions.

At Edenred customer passion respect imagination simplicity and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life we are the best company to work and grow with.