Complex Night Reception (fmd) Holiday Inn Express & Adagio Access Brussels Airport
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Fluency in English and French (Dutch is a plus)
Strong understanding of basic accounting principles and financial reconciliation
Familiarity with Property Management Systems (PMS); experience with Opera Opera Cloud is a plus
Excellent communication and customer service skills
Ability to work independently with minimal supervision
Proficient in Microsoft Office (Excel Word)
Strong organizational skills and attention to detail
Front Desk Operations
Welcome and check-in late arrivals in a professional and friendly manner
Handle guest requests inquiries and complaints promptly and efficiently
Process check-outs and prepare bills for early departing guests
Ensure lobby and reception areas are clean and presentable during the night
Follow daily night checklist
Night Audit and Reporting
Perform nightly audit of all hotel revenue including rooms food & beverage and other outlets
Reconcile and balance daily transactions and post any necessary corrections
Prepare daily summary reports for management (e.g. occupancy revenue etc.)
Roll the date in the property management system (PMS) and close the business day
Security and Safety
Monitor the property to ensure the safety and security of guests and staff
Follow emergency procedures and report any suspicious activity to management or security personnel
Conduct property walks and ensures all access points are secure
Cash Handling
Reconcile the front desk cash drawer and ensure all transactions are properly accounted for
Competitive salary
Meal allowance / uniform provided
Opportunities for career development and training
Employee discounts and benefits
We are looking forward to your application!
Our values:
We consider our values to be self-evident. Nevertheless they are indispensable to achieve our ultimate goals: guest- and employee- our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform operating multi-brand and multi-segment hotels offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone be professional solution- and service-oriented have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.
What sets us apart:
- The soul of our hotels which are a result of the behavior of our employees. Thats where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests our colleagues and ourselves! We love the hotel industry!
- The combination of high standards of professionalism and quality as well as humanity and closeness.
- The balance of happy employees satisfied guests and economic success.
- A good working atmosphere opportunities for advancement appreciation and the chance to make a difference.
Required Experience:
Junior IC
About Company
Borealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. ... View more
