BMC Helix Application Manager Job ID JP054718

We are seeking a Medior BMC Helix Application Manager to oversee the functional administration optimization and continuous improvement of an enterprise BMC Helix ITSM platform. The role focuses on ensuring the platform effectively supports IT service management processes business needs and user experience while managing application configurations service catalogues and platform enhancements.

• Act as the functional owner of the BMC Helix application landscape.
• Define and maintain the application roadmap aligned with business objectives.
• Configure customize and maintain BMC Helix modules.
• Implement new Service Requests and maintain existing service catalogue offerings.
• Provide Level 2 application support and troubleshoot functional issues.
• Collaborate with platform administrators and technical teams to resolve incidents and perform root cause analysis.
• Manage application configurations user roles permissions and functional access.
• Ensure data quality consistency and governance within the platform.
• Plan coordinate and execute User Acceptance Testing (UAT) regression testing and release validation.
• Develop and maintain operational dashboards reports and service management KPIs.
• Monitor application usage and identify opportunities for process improvements.
• Maintain comprehensive documentation for all configurations customizations and developments.
• Coordinate with software vendors when escalations are required.

• Strong experience with BMC Helix ITSM administration and configuration.
• Experience with BMC Smart IT and BMC Digital Workplace.
• Solid understanding of ITSM principles and ITIL best practices.
• Experience managing Service Catalogs and CMDB concepts.
• Knowledge of incident problem change and service request management processes.
• Experience coordinating UAT regression testing and application releases.
• Strong analytical documentation and stakeholder management skills.
• Ability to drive continuous improvement and optimize business processes through the ITSM platform.

• Native or bilingual proficiency in French.
• Full professional proficiency in English.

• Hybrid working model with up to one or two remote working days per week subject to agreement with the hiring manager.
• Long-term assignment with the possibility of extension.