AI Adoption Lead

About the role

PwC Belgiums Microsoft Practice part of our Advisory division helps organisations across the public and private sectors put Microsoft technology to workfrom Microsoft 365 and Dynamics 365 to the Power Platform and assistants such as Microsoft 365 Copilot. We have delivered adoption programmes for clients ranging from federal public services to large enterprises and demand for this work continues to grow.

As that demand grows we are looking for an AI AdoptionLeadto own the way our clients move from rolling out Microsoft 365 Copilotand Copilot Studioto using it well. This is a delivery role with a meaningful client-facing dimension reporting into the Microsoft Practice leadership.

In short: you make sure that once the technology is in place people genuinely change how theyworkand the organisation sees the benefit.

What you will do

• Lead adoption programmes for clients deploying Microsoft 365 Copilot from planning through to measurable take-up.

• Design and run change management approaches;communication training championnetworksand follow-up. Tailored to each organisation.

• Build and coach championcommunities anddeliver workshops and enablement sessions for end users and their managers.

• Define adoption metrics and track them using usage data to show progress and to adjust the approach where it is not working.

• Translate adoption results into business terms so that sponsors and leadership can see the return on their investment.

• Advise clients on responsible use including data protection governance and the obligations that come with the EU AI Act.

• Work alongside our technical specialists keeping the focus on people and ways of working rather than configuration.

• Support proposals and pre-sales on a limited basisshaping adoption approaches contributing tobidsand scoping new work. This role does not carry account management responsibility.

• Mentor more junior colleagues and contribute to the methods and materials the practice reuses across engagements.

Who you are

• Five toeightyears of relevant professional experience including a cleartrack recordin technology adoption and change management.

• You have led at least one organisation through an AI or digital transformation ideally from start to finish.

• Practical experience with Microsoft 365 Copilot adoption or with adoption of comparable enterprise tools.

• A structured approach to change managementfor exampleProscior ADKAR or an equivalent you can explain and apply.

• Experience working directly with clients and senior stakeholders including at executive level.

• Comfortable defining adoption metrics and working with usage data to steer a programme.

• A consulting or advisory background or comparable experience delivering in a client-facing or project environment.

What makes you effective

• You communicate clearly and adapt your message to the audience from end users to executives.

• You take initiative and ownership and you move things forward without waiting to be asked.

• You are comfortable with ambiguity and early-stage work where the path is not yet defined.

• You build trust quickly and bring people with you rather than relying on authority.

Languages

• Dutch and English: spoken and written to a professional standard.

• French:a strong advantage given our client base.

Nice to have

• Relevant Microsoft certifications and a change management certification such asProsci.

• Experience across both public and private sector clients.

• Familiarity with the wider Microsoft 365 and Power Platform landscape.

What we offer

• A central rolein a growing practice with a strong project pipeline and clear continuing demand for this work.

• Membership of PwCs EMEA Microsoft community with access to peersknowledgeand shared assets across the network.

• Room to shape how we approach adoption rather than following a fixed playbook.

• The development learning and certification opportunities you would expect from a firm of our size.

• A competitive package in line with the Manager grade.

Practical

• Based in Belgium with a hybrid working arrangement.

• Regular travel to client sites within Belgium and occasional travel within EMEA.