Accounting ClerkGuest Experience Expert (5050)

Explore our very big world

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

The impact youll make

Creating a high-quality guest experience isnt just about our front-of-house and other hotel-based teams. Our people behind the scenes keep the business growing improving and running smoothly enabling us to maintain the very best hotel environments facilities and services. So by keeping financial records and data secure accurate and up to date youll help ensure were in a good place to continue providing great destinations that guests return to time after time.

What youll do

City Ledger tasks:

Basic tasks:

• Ensure that all guest billings are prepared and mailed correctly and efficiently
• To follow up on subsequent billings and effect collection of past due accounts
• To prepare credit card billing handle credit card queries and charge backs
• To ensure that guest charges are filed properly and easy to trace back

• To ensure that advance deposits are properly recorded

  Scope:

• To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum.
• Operate within Marriott and local policies guidelines.
• Maintain a good business relation with guests
• Work closely with the Front Desk Reservations & Events and all Departments Heads

Income Auditor tasks:

The main responsibilities and tasks of this task are as listed below but not limited to these:

• Verifying monitoring and reviewing all hotel revenue reports and night auditreports for correct entries accuracy and correct codings.
• Ensuring that daily revenues and settlements are in balance.
• Summarizing revenue and settlement information in a specific format associated with the proper back-office chart of account numbers and descriptions.
• Organize files and records in line with internal rules and policies and procedures
• Further prepare various statistical financial and accounting reports
• Check and pay invoices related to Travel Agent Commissions of Sheraton Brussels Airport

Guest Service Agent Tasks:

• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues and build trust.
• Address guests service needs in a professional positive and timely manner.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Arrange transportation (e.g. taxicab shuttle bus) for guests/residents/visitors and record advance transportation request as needed.
• Contact appropriate individual or department (e.g. Guest Arrival Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest call request or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Organize confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment verifying and adjusting billing as needed
• Run daily reports reviewing to see what needs to be communicated to the next shifts staff

What were looking for

• A positive outlook and team-first attitude
• Strong arithmetic computation skills
• A gift for paying attention to the smallest details
• Previous relevant work experience would be a big plus

Perks you deserve

Well support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms gift shop items food and beverage
• Recognition programs

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.