Service Jobs in Bangladesh

Manage and supervise a team of 710 agents on a daily basis.Prepare and maintain team rosters shift schedules and manpower planning.Monitor and manage agent attendance leaves overtime (OT) and adherence.Track and maintain team KPIs productivity and salary-related inputs accurately.Share daily perform...

Service Delivery & ITSM Service Delivery Management IT Operations ITIL Processes ITSM Framework Incident Management Problem Management Change Management Service Governance SLA Management Operational Support The Service Delivery Manager plays a critical role in ensuring the effective and efficient...

Manage and lead a team of 30 members ensuring productivity engagement and performance consistency.Monitor and ensure all Service Level Agreements (SLAs) are consistently met.Ensure adherence to Quality Assurance (QA) standards and achieve defined quality targets.Oversee team rostering attendance tra...