HR Technology Support Analyst
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Job Summary
- Vienna
- Hybrid
- Hourly salary: $30 - $32
We are seeking a Technology Support Analyst to provide frontline support for enterprise HR systems and business applications. This role focuses on production support issue triage and coordination of standard repeatable support activities to ensure system stability and a seamless user experience.
Key Responsibilities: Serve as the first point of contact for technology-related support requests and incidents Manage intake of requests and perform initial triage categorization and prioritization of tickets and ensure complete and accurate documentation Monitor support queues and intake channels to ensure timely response Resolve low-risk standard repeatable issues using established procedures and knowledge base articles. Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities. Perform basic system validations data checks and post-release verification activities. Identify recuring issues and recommend improvements to reduce manual effort and repeat incidents. Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities. Maintain and update reference materials and support documentation
Required Experience:
IC
