Senior Business Intelligence Analyst

• Vienna
• Hybrid
• Hourly salary: $60 - $70

Key Responsibilities:

• Collect aggregate and analyze data from multiple internal and external sources including structured and unstructured data sets to drive insights into digital performance member behavior employee experience and business outcomes.
• Communicate findings and insights to stakeholders and provide business strategy recommendations for optimizing digital performance adoption containment self-service and experience outcomes.
• Develop maintain and manage advanced reporting dashboards scorecards and BI solutions that monitor the health adoption effectiveness and operational performance of mobile online and employee-facing digital products.
• Evaluate new digital enhancements before and after release by defining success measures establishing baselines monitoring adoption and performance and identifying usability journey or experience opportunities.
• Identify analyze and interpret trends or patterns across digital journeys and prepare ongoing reports and data visualizations including charts dashboards heat maps funnels and scorecards to support business decisions.
• Produce actionable reports that show key performance indicators identify areas of improvement in current operations and display root cause analysis of digital performance or experience issues.
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs risks member impacts employee impacts and benefits of new business or digital initiatives.
• Understand data gaps and connect data components across systems to support reliable reporting visualization and digital product performance measurement.
• Provide reporting solutions and respond to ad-hoc report requests across Digital and partner business areas including Product Marketing Contact Center Operations IT Member Service Operations and Risk partners as appropriate.
• Create specifications for reports analysis dashboards and measurement plans based on business needs product objectives digital release plans and required or available data elements.
• Assist with the development and enhancement of practices procedures data definitions measurement standards and documentation that improve consistency across Digital reporting.
• Develop and maintain strong working relationships with team members subject matter experts product owners journey owners and leaders; work with senior management on complex issues as needed.
• Lead small to medium projects and support larger initiatives that improve Digital BI capabilities strengthen performance management or advance digital experience measurement.
• Provide guidance to lower-level staff on analytic methods dashboard design stakeholder communication and root cause analysis.
• Manage a portfolio of dashboards and analytic products monitor usage and performance and make recommendations to management for enhancements retirements or governance changes.