Value Stream Manager
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Job Summary
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
About the role
As a Value Stream Manager within IT-Services you will be accountable for the endtoend delivery quality and continuous improvement of IT services across a defined value stream. Based in Melbourne this role partners closely with business stakeholders technology leadership and service providers to ensure consistent highquality outcomes that support operational performance customer experience and strategic objectives.
Role summary what youll be responsible for
- Owning the delivery consistency and quality of IT services within a defined value stream ensuring positive experiences for business and customer stakeholders.
- Overseeing daytoday IT operations for warehouse and transport sites acting as the first point of escalation and maintaining strong onsite stakeholder relationships.
- Driving service improvement by identifying risks ensuring IT service management and process compliance and using datadriven insights to prioritise initiatives.
- Managing escalations across IT service delivery capabilities and coordinating effective resolution of complex businessimpacting issues.
- Tracking reporting and communicating IT service performance changes and awareness programs with a strong focus on KPIs and customer satisfaction.
- Collaborating with technology leaders service partners and vendors to influence decisions advocate for service quality and embed continuous improvement practices.
A day in the life of a Value Stream Manager
- Engage onsite with warehouse and transport stakeholders to understand operational needs
- Coordinate IT service delivery and manage escalations across multiple providers
- Analyse service data to identify risks trends and improvement opportunities
- Communicate service performance changes and priorities to business leaders
- Partner with IT security architecture and vendors to resolve issues
- Champion service quality and customer experience across the value stream
Qualifications
- Bachelors degree in Computer Science or a related discipline (Masters preferred)
- IT service management certification (e.g. ITIL) preferred
Skills & experience
- Extensive experience in the Supply Chain or Logistics domain (Blue Yonder WMS highly regarded)
- 10 years experience in IT service management governance and performance improvement
- Strong knowledge of ITSM principles service delivery and continuous improvement
- Experience across cloud platforms (AWS Azure GCP or OCI) and core infrastructure technologies
- Proven stakeholder engagement escalation management and communication skills
- Ability to manage competing priorities budgets and resources in complex environments
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Required Experience:
Manager
