Technical Infrastructure Program Manager, Internet Capacity Engineering

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazons network is a key differentiator for Amazon Cloud Computing and Web Services (AWS) enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency throughput and reliability and it is critical to the success of hundreds of thousands of AWS customers.

The AWS GCNA (Global Connectivity and Network) Internet Edge team is looking for a Technical Infrastructure Program Manager to support internet capacity provisioning and related activities across cross-functional projects. Your work will play a key role in driving the stability and sustainability of next-generation IP networks delivering capacity ahead of demand.



Key job responsibilities
* Working directly with technical business development peers
* Develop trust-based relationships with deployment key stakeholders
* Work with local and regional teams to lead deployments at order and circuit level physical provisioning coordinating logical provisioning to move circuits to operational
* Identify operational inefficiencies improve processes automate tasks and partner with cross functional teams to develop new solutions
* Maintain order level visibility and ownership to go live
* Generating actionable insights and workflow change through the use of metrics dashboards and deep live analysis
* Owns end to end external peering communication during the lifecycle of provisioning and/or related activities managing and following up with external providers as required to meet customer SLAs
* Holds key customers meetings to manage expectations and prioritize key deployment orders updates to customers and stakeholders with a focus on priority orders
* Holds key partner meetings with required data center or business development teams to ensure SLAs are met across the process

About the team
About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 3 years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies related to infrastructure (i.e. network data center hardware software)
- Experience with varying scenarios of infrastructure builds

- 2 years of computer layer 1/2 networking (including troubleshooting and repair) experience or experience with Network Protocols: TCP/IP Ethernet L2/L3 technologies

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.