Senior Quality Partner

• Full-time ongoing position
• Based in Ringwood (on the lands of the Wurundjeri People) with hybrid working options
• Enjoy generous Not-for-Profit Salary Packaging benefits of up to $18550 p.a.

Your role your impact
Are you passionate about driving continuous improvement and ensuring the highest standards of quality and safety in healthcare Were seeking a dynamic and experienced Senior Quality Partner to play a pivotal role in enhancing our services and supporting a strong quality improvement culture across the organisation.

Working closely with the Manager Quality Improvement & Risk youll lead the design delivery and evaluation of quality systems that support safe effective and person-centred services. This is a key leadership role where your work will directly influence service quality customer safety and continuous improvement.

Key responsibilities:

• Champion Quality & Compliance Lead the organisations quality and compliance agenda ensuring all regulatory contractual and internal standards are consistently met exceeded and embedded across diverse program environments
• Lead Critical Incident Investigations Provide leadership in the investigation of critical incidents ensuring rigorous analysis timely followup transparent communication and implementation of effective corrective and preventative actions
• Strategic Program Partnership Collaborate with Program leaders to design implement and evaluate quality improvement initiatives that elevate service delivery strengthen outcomes and build organisational capability
• Risk Identification & Mitigation Support service-level risk management by identifying emerging risks assessing impacts and driving proactive mitigation strategies that reduce exposure and strengthen organisational resilience
• Customer Feedback Leadership Oversee customer feedback and complaints processes ensuring timely professional responses and translating insights into targeted service improvements
• DataDriven Quality Insights Demonstrate a proven track record of data analysis including the ability to collect interpret and synthesise complex quality risk and safety data to identify trends inform decisionmaking and drive measurable improvement
• Quality Training & Capability Building Develop deliver and evaluate education and training programs that embed a culture of continuous improvement compliance and highquality service delivery
• Act as 2IC to the Quality Manager Serve as the deputy to the Quality Improvement and Risk Manager acting as a key organisational representative for regulators auditors accreditation bodies and other external stakeholders
• Governance Reporting & Insights Prepare and present highquality reports insights and recommendations to Governance Committees the Board and external bodies ensuring transparency accuracy and strategic relevance

About you
You bring:

• Experience in community-based healthcare: At least 5 years of experience in the healthcare sector with a strong background in quality improvement and risk management
• Educational qualifications: A higher degree in quality improvement or management (or progress towards one) is advantageous. Lead Auditor qualifications are highly desirable
• Expertise in healthcare standards: Strong knowledge of National Safety and Quality Healthcare Standards Mental Health Standards NDIS Aged Care Quality Standards and other relevant standards specific to community programs
• Expertise in Continuous Improvement Methodologies: Proven experience in using PDSA tool in improving clinical practice

Whats in it for you
At Each youll be supported to be your best. We provide:

• Supportive & inclusive culture Work with like-minded colleagues and leaders who genuinely care
• Balance your way Flexible work arrangements to help you juggle work and life commitments
• Competitive salary Based on your experience plus above-award conditions and generous leave options
• Boost your take-home pay Not-for-Profit Salary Packaging (up to $15900 tax-free per year) plus an extra $2650 tax-free for meals and entertainment
• More leave when you need it Annual leave personal leave family & domestic violence leave and the option to purchase extra leave

Additional Information :

To view the full Position Description click here or visit go to Work With Us - Careers - Open Roles and search for this position.

For more information or a confidential conversation please contact Manju John Quality Improvement and Risk Manager at

Applications Close: Friday 5th June 2026

Applications will be reviewed as they are received. Interviews may take place during the advertising period so dont miss out and apply today!

Next Steps in the Hiring Process 
Learn more about next steps check out our Hiring Process Guide.

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Remote Work :

No

Employment Type :

Full-time