Locations: ACT VIC NSW QLD (Hybrid minimum 2 days/month onsite)

About the Role

We are seeking two Senior Business Analysts to support a large-scale digital transformation program within Digital Business Division (DBD).

This division delivers mission-critical digital services for export biosecurity and regulatory compliance with a strong focus on data-driven platforms SaaS solutions and enterprise systems modernisation.

You will work in a multi-disciplinary Agile team contributing across discovery design and delivery phases to shape and implement modern digital services.

Key Responsibilities

• Engage with internal and external stakeholders to capture business needs and identify transformation opportunities
  
• Conduct requirements elicitation gap analysis and As-Is / To-Be modelling
  
• Develop business process models workflows and data flow diagrams
  
• Translate business requirements into user stories and Product Backlog Items (PBIs)
  
• Work closely with Solution Architects and developers to align solutions with enterprise architecture
  
• Support delivery across Discovery Alpha Beta and Live phases
  
• Contribute to SaaS platform configuration and feature implementation
  
• Perform acceptance testing and validation of delivered features
  
• Produce clear business-facing documentation and simplify technical solutions for non-technical audiences
  
• Collaborate with user researchers designers and technical teams to deliver user-centric outcomes
  
• Ensure solutions align with WCAG 2.1 AA accessibility standards
  
• Facilitate workshops and support stakeholder engagement across the program
  

Required Skills & Experience

• Proven experience as a Senior Business Analyst on large-scale digital transformation programs
  
• Strong capability in:
  
  • Requirements gathering and analysis
    
  • Business process mapping and modelling (BPMN workflows data flows)
    
  • Developing As-Is / To-Be states and gap analysis
    
  • Wireframing and conceptual solution design
    
• Experience working in Agile or SAFe environments
  
• Hands-on experience using Azure DevOps (user stories backlog management CI/CD environments)
  
• Ability to communicate effectively with technical and non-technical stakeholders
  
• Strong stakeholder engagement and relationship management skills
  
• Experience working in multi-disciplinary teams
  
• Excellent written and verbal communication skills
  

Desirable Experience

• Experience with Human-Centred Design (HCD) approaches
  
• Exposure to Government programs or regulated industries
  
• Experience working with SaaS platforms and digital product environments
  
• Knowledge of accessibility standards (WCAG 2.1 AA)
  

Essential Criteria

1. Business Analysis Capability (30%)

• Demonstrated experience delivering business analysis on large-scale digital transformation programs
  
• Strong capability in:
  • Requirements elicitation (workshops interviews stakeholder engagement)
    
  • As-Is / To-Be modelling and gap analysis
    
  • Business process mapping (BPMN workflows)
    
  • Data flow and system interaction modelling
    
• Experience producing wireframes concepts and structured analytical artefacts
  
• Ability to translate conceptual business needs into technical product features
  

2. Stakeholder Engagement & Collaboration (30%)

• Proven ability to engage effectively with business and technical stakeholders
  
• Experience working in a collaborative multi-disciplinary Agile team environment
  
• Strong communication skills with ability to:
  • Translate technical concepts into business language
    
  • Facilitate workshops and stakeholder discussions
    
• Demonstrated ability to build trusted relationships across program teams
  
• Inclusive and collaborative working style with a focus on knowledge sharing
  

3. Agile / SAFe & Azure DevOps (20%)

• Experience working in Agile or SAFe delivery environments
  
• Hands-on experience with:
  • Azure DevOps (user stories backlog sprint management)
    
  • CI/CD aligned delivery practices
    
• Experience supporting delivery across Discovery Alpha Beta and Live phases
  
• Ability to manage dependencies backlog priorities and delivery flow
  

4. Communication & Personal Attributes (20%)

• Excellent written and verbal communication skills
  
• Strong organisational prioritisation and time management capability
  
• Demonstrated ability to influence and guide senior stakeholders
  
• High levels of personal drive professionalism and accountability
  
• Ability to adapt quickly to new systems and environments
  
• Commitment to delivering high-quality outcome-focused results
  

Desirable Criteria

• Experience applying Human-Centred Design (HCD) principles
  
• Experience working on Federal Government or regulated environments
  
• Exposure to SaaS platforms and digital product environments
  
• Knowledge or experience implementing WCAG 2.1 AA accessibility standards
  
• Experience collaborating with:
  • User researchers
    
  • Designers (UX/UI / Design Systems)
    
• Experience mentoring or supporting junior analysts or designers
  
• Familiarity with design systems and accessibility-focused delivery
  
• Exposure to data-driven platforms analytics or enterprise data environments