Inside Sales Specialist

About Us

Johnson Controls is a global innovator in intelligent building solutions including fire suppression security and HVAC systems. We work to enhance safety and efficiency for our clients in commercial industrial and critical infrastructure sectors.

The Opportunity

Join our Fire Suppression team in an Inside Sales & Customer Support role focused on pricing quotes and CRM-driven sales activity. Youll support outside sales by raising quotes following up on quotes and creating/managing opportunities in the CRM while delivering excellent service to customers and resellers. This role emphasizes non-technical customer interactions strong attention to detail and problem-solving to keep sales moving smoothly.

What Youll Do

• Prepare pricing for quotes and respond to pricing inquiries from customers and resellers.

• Follow up on quotes to advance opportunities and convert quotes to orders.

• Assist outside sales teams by raising quotes in the CRM and creating new opportunities; maintain accurate opportunity records and stages.

• Liaise with customers resellers and internal teams via phone and email to resolve questions and maintain timely communication.

• Build and maintain strong customer relationships through professional responsive service.

• Manage general administrative tasks to keep projects accounts and CRM data organized and up to date.

• Support business development activities as needed.

• Provide non-technical product information and guidance to customers focusing on service quality and problem resolution.

What Were Looking For

• Experience in internal sales customer service or administration; CRM experience preferred.

• Strong focus on pricing quotes follow-up and creating opportunities in a CRM system.

• Excellent communication and problem-solving skills; customer-centric mindset.

• Detail-oriented organized and proactive with the ability to manage multiple tasks.

• Ability to work both independently and as part of a collaborative team.

• Interest in fire suppression or building safety is a bonus but not required; non-technical aptitude is valued.

Whats In It For You

• Competitive salary and quarterly bonus

• Training and mentorship

• Supportive inclusive team environment

• Career development opportunities with a global leader

Ready to join us

If youre organized customer-focused and eager to drive sales through effective pricing quotes and CRM-driven opportunities wed love to hear from you.

Apply now and help Johnson Controls shape the future of fire safety.

We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCIs Talent Acquisition team will not be recognised as an introduction.