Guest Services Advisor

The Guest Services Advisor role supports the delivery of exceptional workplace experiences and service to colleagues customers and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised. The Advisor must ensure they liaise professionally and appropriately with customers suppliers and other stakeholders at every interaction whilst supporting the broader operations within the building.

• The role is customerfacing - essential to maintaining a safe functional and highquality workplace experience for colleagues customers and visitors.

• Frontline peoplefirst role perfect for hospitality or customer service professionals who love problemsolving and fastpaced environments!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Guest Service Advisor role you will be joining the Enterprise Operations team thats doubling down on customer obsession.

Youll go above and beyond to:

• Receiving and welcoming guests providing visitor passes as required
• Sorting and transporting mail to the correct location
• Receiving courier deliveries
• Provide access to lockers
• Assist with event space bookings and set-up
• Complete floor walks utilising a checklist noting and reporting maintenance issues
• Allocate temporary car parks on request
• Other role-specific tasks as directed

Were looking for the best and brightest to deliver the best for our customers. Youll need:

• Availability Monday to Friday 7.30am 12.50pm
• Professional verbal and written communication skills
• Ability to multi-task
• Able to demonstrate a common sense approach to problem solving
• Entry-level hospitality / customer service role
• Experience in a customer-facing role is an advantage

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.