Field Services Engineer

Job Description:

DXC Technology (NYSE: DXC) is the worlds leading independent endtoend IT services company helping clients harness the power of innovation to thrive through change. Formed by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise DXC supports nearly 6000 private and public sector clients across 70 countries. Our technology independence global talent and industryleading partner ecosystem allow us to deliver nextgeneration solutions that drive transformation resilience and operational excellence. DXC is recognised globally for its corporate responsibility integrity and commitment to clients.

EOI - Expression of interest:

As a Field Services Engineer you will be a key technical contact for our customersdelivering highquality onsite and remote support resolving complex technical issues and ensuring every interaction reflects DXCs commitment to excellence. You will work across client environments provide handson troubleshooting support device lifecycle projects mentor junior team members and contribute to continuous improvement across Field Services operations.

This role is ideal for someone who thrives in a handson customerfacing environment and is passionate about delivering great outcomes.

Key Responsibilities

Technical Support & Troubleshooting

• Provide endtoend technical support through ticketing systems onsite visits and Tech Bar/walkup centres.
• Deliver rapid accurate troubleshooting for a wide range of hardware software and peripheral issues.
• Provide support for diagnosis configuration and resolution of AVrelated issues across meeting rooms and collaboration spaces.
• Attend client sites to resolve issues that cannot be solved remotely.
• Perform device refresh activities including imaging deployment and replacement of enduser hardware.

Customer Service & Incident Management

• Deliver excellent customer service through clear proactive communication.
• Manage and resolve service requests within agreed SLAs ensuring updates and progress are well communicated.
• Act as an escalation point for complex issues and provide coaching and mentoring to junior technicians.
• Handle customer concerns professionally and escalate according to established processes.

Operational & Inventory Management

• Maintain and audit stock rooms ensuring accurate device tracking and asset control.
• Support logistics including equipment receiving storage staging and distribution.
• Ensure accurate completion of paperwork documentation and work assignment processes.
• Contribute to DXCs internal knowledge base by documenting solutions best practices and technical insights.

Continuous Improvement

• Take initiative by identifying opportunities for service improvements process enhancements or workaround solutions.
• Support DXCs commitment to operational excellence through adherence to standards policies and quality expectations.

What You Will Bring

• Strong ability to configure evaluate upgrade repair test and troubleshoot hardware and software under pressure.
• Excellent attention to detail documentation skills and adherence to process.
• Customerfirst attitude with strong communication and interpersonal skills.
• Ability to multitask and remain effective in a fastpaced servicedriven environment.
• Selfmotivated independent worker with excellent time management.
• Familiarity with networking concepts and major operating system platforms (Windows macOS Linux Android iOS).
• Ability to remain composed and effective in highpressure situations.
• Strong teamwork skills and the ability to collaborate effectively with peers and leaders.
• Working knowledge of Windows 11 Microsoft 365 Microsoft Teams and common enterprise applications.

People Describe You As Someone Who:

• Communicates clearly professionally and follows through on commitments.
• Values accurate recordkeeping and understands the importance of maintaining excellent documentation.
• Thrives in dynamic handson roles with high customer interaction.
• Learns quickly and seeks out opportunities to grow technical and professional skills.
• Brings positivity initiative and a problemsolving mindset to every challenge.

Education & Experience Requirements

• Experience supporting customer PC environments ideally in a field services or desktop support capacity.
• Vocational/Diploma/Associate Degree in a technical field with 35 years of relevant experience or
  a Bachelors Degree with 24 years of relevant experience.
• Strong troubleshooting capability across:
  • PC software and OS functions
  • Networking interfaces and connectivity issues

Preferred Certifications

• OEM certifications (HP Dell Apple Lenovo Toshiba Microsoft) and eligibility for OEM service provider status.
• Industry recognised certifications such as:
  • CompTIA A
  • CompTIA Network
  • CTS (Certified Technology Specialist)
  • Crestron Digital Media Certified (DMCE4K)
• Certifications or experience with Windows Office Microsoft Teams/Skype for Business.

Additional Requirements

• Must be an Australian Citizen or Australian Permanent Resident.
• Flexibility to travel to other locations within the region as required.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation addition DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.