EUC / Network Smart Hands Engineer On Call/Casual Location: SydneyAdelaidePerth Melbourne Canberra ( Onsite Support)
Employment Type: Independent Contractor / On Call/Casual Basis
Work Mode: Onsite (Field Support / On-Demand/Casual/Ticket Based)
Role Overview:
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.
Key Responsibilities:
Provide onsite EUC and network smart hands support for incidents service requests and installations.
Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.
Support network device installations such as routers switches access points and cabling.
Handle hardware replacements upgrades and troubleshooting for end-user devices.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls asset details and work completion reports.
Coordinate with vendors or third-party support teams when needed.
Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Strong knowledge of Windows OS O365 Active Directory and common desktop applications.
Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).
Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).
Familiarity with ticketing tools like ServiceNow Remedy or similar.
Excellent communication and coordination skills.
Must have a valid drivers license and willingness to travel to client sites.
Preferred Qualifications:
ITIL Foundation certification preferred.
CompTIA A / N or equivalent vendor certifications (HP Dell Cisco) are an advantage.
Prior experience in Casual/on-demand support engagements.
Work Scope:
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting: Regional Service Delivery Manager / Project Coordinator.
Standard Tools Engineers need to Carry While going to site:
Fully charged laptop with Win8 or 10 operating system and admin rights
Cisco Console cable (DB9 Rj45 or USB RJ45). In case of USB convertor used make sure drivers are properly installed
Laptop should have following program/software installed
Putty
Team Viewer
TFTP server(Solar wind preferred)
Screw Driver Set
Internet data Card
TECH MUSH HAVE CONSOLE CABLE AND LAPTOP AND HAVE ABILITY TO CONSOLE INTO CISCO ROUTER AND USE WEBEX
36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering. Strong knowledge of Windows OS O365 Active Directory and common desktop applications. Basic understanding of network concepts (LAN/WAN IP addressing cabling patching). Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals). Familiarity with ticketing tools like ServiceNow Remedy or similar. Excellent communication and coordination skills. Must have a valid drivers license and willingness to travel to client sites. Preferred Qualifications: ITIL Foundation certification preferred. CompTIA A / N or equivalent vendor certifications (HP Dell Cisco) are an advantage. Prior experience in Casual/on-demand support engagements
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