Engineering Manager (BEML) AI Help Platform

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. This will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

The Help AI Platform (HAIP) team sits within Canvas AI Help Experience (AIHX) group and powers the intelligent help experiences used across Canva. We build the AI capabilities orchestration systems and evaluation infrastructure behind experiences like Canva Assistant Magic Answers and Magic Resolve helping millions of users solve problems instantly and get back to designing.

As the Engineering Manager youll lead a team building scalable AI platform capabilities that power contextual help experiences across Canva. Youll work at the intersection of platform engineering AI innovation and user experience helping shape how AI-powered support evolves as Canva scales toward 1 billion users.

At the moment this role is focused on:

• Coaching mentoring and growing a high-performing team of engineers building AI-powered help platform capabilities.
• Leading technical strategy and roadmap planning for HAIP in partnership with Product ML/AI Data Science and cross-functional engineering teams.
• Building scalable backend systems orchestration workflows and platform infrastructure that power Canva Assistant and other AI help experiences.
• Driving experimentation delivery and operational excellence across AI-powered support capabilities.
• Championing engineering quality platform reliability governance and evaluation standards across HAIP and AIHX.
• Collaborating closely with teams across User Voice Generative AI Ecosystems and Product Platform to expand HAIP capabilities across Canva.
• Supporting the evolution of intelligent contextual help experiences that improve user satisfaction activation and retention at scale.

Youre probably a match if

• You have experience leading backend platform or AI/ML engineering teams in high-scale environments.
• You bring strong technical depth across backend systems distributed architectures or platform engineering.
• Youre excited by AI and LLM-powered products and are curious about how emerging technologies can solve real user problems.
• You can balance platform thinking (scalability reliability governance) with product thinking (user outcomes experience quality and business impact).
• Youre comfortable partnering with Product Managers ML Engineers Data Scientists and cross-functional stakeholders to drive strategy and execution.
• Youre an excellent communicator who can simplify complex technical concepts and build trust across teams.
• You care deeply about building inclusive psychologically safe and high-performing engineering cultures.
• Experience working with AI platforms orchestration systems evaluation tooling or conversational AI experiences is highly regarded.

About the team

The AI Help Experience (AIHX) group designs intelligent help experiences that solve problems fast and keep users designing. Our mission is to empower every user to instantly resolve their issue as Canva scales globally.

Within AIHX the Help AI Platform (HAIP) team builds the foundational AI capabilities and infrastructure that power contextual and AI-assisted help experiences across Canva. We partner closely with Product ML/AI Data Science Design and Engineering teams to create scalable systems that make support feel seamless proactive and delightful.

Were a collaborative fast-moving team that values experimentation curiosity technical excellence and helping each other do the best work of our lives.

Whats in it for you

Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success both in and outside of work.

Heres a taste of whats on offer:

• Equity packages we want our success to be yours too
• Inclusive parental leave policy that supports all parents and carers
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
• Flexible leave options that empower you to recharge give back and take care of what matters most
• Opportunities to work on cutting-edge AI experiences at truly global scale
• A highly collaborative culture where innovation experimentation and growth are encouraged

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time