Early Resolution Officer

About Netwealth

Netwealth isnt just a company. Were shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more and were proud to be recognised as one of Australias most innovative FinTech businesses.

Since 1999 weve grown rapidly by challenging the status quo. We move fast think big and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart Our people. Were a team of curious optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity and agility and we believe in creating an environment where you can do your best work grow your career and feel part of something meaningful.

If youre looking for a place where your ideas matter where innovation is celebrated and where you can help shape a brighter financial future join us at Netwealth.

The opportunity

Are you someone that values being genuine collaborative and curious
In this role youll play a key part in resolving customer complaints early fairly and efficiently.

Youll take ownership of customer queries at the earliest stage working to understand whats happened and resolve matters often within five days before they escalate.

Its fast-paced sometimes challenging but incredibly rewarding when you can turn a difficult situation into a positive experience.

Youll spend your time speaking with customers investigating issues with internal teams and delivering outcomes that are fair consistent and aligned with regulatory requirements.

Along the way youll keep a close eye on patterns and trends helping the business learn and continuously improve.

We do the right thing for our customers support each other and are always looking for better ways to work.

Why this role is a great next step for you

• Youll join a tight-knit team of six with real support from your Team Leader and peers

• Structured onboarding with buddy support call shadowing and ongoing coaching

• This is a role where you can see the impact of your work daily through better customer outcomes

• Career pathways into Remediation Risk & Compliance Quality or leadership roles

This is a role where youll balance empathy with compliance make decisions with sometimes incomplete information and manage multiple matters at once but with the backing of a supportive team and a business that values doing things properly.

What youll bring

• Experience in complaints handling dispute resolution remediation or customer advocacy

• Exposure to superannuation or investment products

• A background in financial services superannuation or another regulated environment

• Knowledge of ASIC complaint handling (RG 271) or the ability to quickly build this

• Strong communication skills and confidence handling sensitive or complex conversations

• A proactive can-do mindset with sound judgement and attention to detail

Bonus points if you have

• A knack for identifying root causes or improving processes

• Experience supporting vulnerable customers with empathy and care

So if youre someone who stays calm under pressure enjoys solving problems and takes pride in doing the right thing with empathy and compliance front of mind youll fit right in at Netwealth!

Life At Netwealth

At Netwealth we believe a fulfilling career is built on growth balance and belonging. Our people are our greatest strength and were committed to supporting you at every stage of life because when you thrive so do we.

Were proud to be recognised as one of Australias top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance with just 4 days in the office each fortnight. When youre in youll enjoy working from one of our modern thoughtfully designed spaces across Australia including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable and in Melbourne youll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Development and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. And were certified by WORK180 Family Friendly Workplaces and Great Places to Work.

If youre excited by the opportunity but dont meet every requirements we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process Contact us at

Apply now and help us shape a brighter financial future!

Required Experience:

Unclear Seniority