Duty Manager Shift Supervisor

About Us

Bubba Gump Shrimp Co. part of HBH Group is coming to Australia for the first time. Known worldwide and inspired by Forrest Gump the brand delivers a fun high-energy dining experience with bold seafood flavours and southern-style Group creates vibrant venues where people connect celebrate and enjoy memorable experiences and were looking for passionate people to help bring this iconic concept to life.

The RoleWe are seeking experienced Shift Supervisors / Duty Managers to join the opening team at Bubba Gump Shrimp Co Sandgate. This hands-on leadership role is responsible for supporting daily venue operations leading service teams and ensuring exceptional guest experiences in a fast-paced high-volume environment.

You will play a key role in motivating the team maintaining operational standards and creating a positive energetic atmosphere while supporting the successful launch of the venue.

Key Responsibilities

• Lead and motivate team members to deliver outstanding customer service
• Support daily venue operations across front of house service areas
• Assist with shift coordination team development and staffing support
• Deliver exceptional guest experiences and resolve customer concerns professionally
• Maintain strong menu and product knowledge to support guests and team members
• Ensure smooth service operations within a fast-paced full table service environment
• Support training mentoring and knowledge sharing across the team
• Collaborate with kitchen bar and management teams to maintain service standards
• Assist in maintaining cleanliness presentation and operational compliance
• Work efficiently within QR ordering and table service systems
• Prioritise tasks effectively while managing multiple responsibilities during service periods

About You

• Passionate about hospitality and delivering memorable guest experiences
• Strong leadership and communication skills
• Positive motivated and team-focused attitude
• Confident working in fast-paced high-volume environments
• Excellent multitasking and time management abilities
• A hands-on leader who leads by example
• Committed to maintaining high operational and service standards

Requirements

• Minimum 2 years supervisory experience in food and beverage operations
• Strong experience in fast-paced full table service environments
• Ability to work varied shifts including nights weekends and public holidays
• Strong customer service and team leadership skills
• Full Australian working rights

Highly Desirable

• Experience in themed or entertainment-driven venues
• First Aid / Training qualifications

What We Offer

• Opportunity to lead in a high-profile global brand launch
• Strong career growth within a growing hospitality group
• Competitive salary staff perks and discounts
• Fun energetic and supportive team culture
• Team events benefits and salary sacrifice options

If this sounds like you please submit your CV and cover letter outlining your enquiries: