Customer Relations Lead

Joining a team of more than 11000 people working across more than 60 countries you will be part of an agile network of talented and ambitious fact we count on you to engage connect and collaborate with colleagues all over the world. Seize the opportunity to learn create and develop your potential with us.

Purpose of the Role

The Customer Relations Lead plays a critical role in managing strategic customer relationships within the mining sector. This position is responsible for overseeing high-value commercial contracts ensuring exceptional service delivery and leading a team of Customer Relations Representatives.

The role acts as the key interface between the business and its customers driving customer satisfaction contract performance and long-term partnership growth.

The Customer Service & Relations team manages customer orders contracts and day-to-day interactions ensuring efficient service delivery and strong relationships. The team collaborates closely with Sales and Operations to support key mining customers and drive business performance specifically for the Pumps Cyclones Valves Hose & Rubber product line.

Your responsibilities

• Oversee the management of key clients associated with high-value and complex commercial contracts ensuring strong relationship ownership and consistent service delivery

• Operate in a senior leadership capacity handling more complex customer matters escalations and strategic discussions

• Exercise a higher level of authority in decision-making including issue resolution commercial outcomes and driving process improvements

• Lead and influence cross-functional stakeholders to deliver optimal outcomes for both the customer and the business

• Take ownership of internal improvement initiatives identifying opportunities to enhance processes systems and overall customer experience

• Drive continuous improvement by embedding best practices across customer service and customer relations functions

What you bring

• Proven experience in customer service or customer relationship management within the mining industrial or heavy industry sectors

• Strong commercial acumen with experience managing contracts and negotiations

• Demonstrated leadership experience managing and developing teams

• Excellent stakeholder management and communication skills

• Ability to manage complex customer environments and resolve high-level issues

• Strong analytical and problem-solving capabilities

• Relevant industry experience in mining or resources

As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team our commitment to equal opportunity and eliminating bias we kindly request that you exclude personal information such as age ethnicity marital status number of children and photographs from your application materials.

What we offer

• Competitive remuneration package.

• Work from home options available.

• Flexible start and finish times.

• Job security in a volatile market FLSmidth has 140 years of successful operation within a global environment.

• Development and training within a respected global OEM company.

• Access to salary packaging options to allow you to maximise your after-tax income.

• Employee Assistance Program for employees and immediate family.

• Purchased annual leave options.

• Involvement with community and charity initiatives.

Travel

• Some travel is expected in this role. Volumes will vary based on the requirements of the role.

As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team is.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit offer all employees access to a dedicated recognition platform empowering you to celebrate achievements share appreciation and stay connected globally.