Customer Support Team Lead Jobs in Newcastle

Team Leader - Psychology & New Employer ServicesReporting directly to the National Manager of Psychology & NES this is a key position in our leadership team. You will be responsible for the performance of our team of Psychologists ensuring the team are well supported and have the clinical support th...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Tellez Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people pays close attention to detail and is passi...