Customer Onboarding Manager

Halter


Job Location:

Buenos Aires - Argentina

Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

About Halter

At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard.

Were backed to deliver on a mission that matters by Tier 1 investors including Founders Fund Bessemer Venture Partners BOND DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.

To find out more visit our LinkedIn & Instagram.

As the South American Launch Manager youll own how Halter lands and grows across the region. This is a builders role: youre accountable for South Americas launch outcomes and for standing up the team systems and playbook that deliver them. Youll start close to the work and scale from there.

Unlike a mature market you wont sit above the work at least not at first. Early on youll be hands-on with producers and deployments yourself on the estancia and the fazenda learning what local ganaderos and pecuaristas actually need. As the region grows youll hire and develop the team that takes the frontline and shift your focus to outcomes quality and scale. Building that arc is the job.

Youll spend less time in the field than your frontline Launch team but plan for regular travel across Argentina Uruguay and Brazil and real time on the ground. This is not a role you can run solely from a desk.

A big part of your success will be how well you work with the global org. Youll adapt Halters global launch frameworks to the realities of South American ranching feed what you learn straight back to Product and you wont be doing it alone: youll have the backing of launch and customer leaders who have recently stood up new beef markets outside New Zealand and a global playbook you get to adapt and improve.

WHAT YOULL DO

Build and own Halters launch motion across South America

  • Own regional launch outcomes across Argentina Uruguay and Brazil with accountability for new deployment ARR as the market grows

  • Establish how Halter launches in the region from the ground up the playbook operating rhythm and standards that every future launch will run on

  • Adapt Halters global launch frameworks to the realities of South American ranching while staying aligned with the global operating model so the region can scale

  • Monitor leading indicators of risk and opportunity and act early to protect customer confidence and outcomes

  • Balance high-touch hands-on delivery with efficient repeatable execution as volume grows

Stay close to producers and the field

  • Spend real time on estancias and fazendas alongside producers so your decisions are grounded in how they actually run their cattle

  • Get hands-on with deployments and producers directly especially early before stepping back as the team grows

  • Carry the voice of the South American producer into every internal conversation

Build and develop the South American Launch team

  • Hire onboard and ramp the regions first Launch team in line with growth plans

  • Set clear expectations and drive execution through team routines coaching and accountability

  • Plan for the right coverage capacity and capability as new deployment ARR grows

  • Create a high-performance culture through ongoing coaching feedback and development

  • Champion process consistency tooling hygiene and quality standards from day one

Own outcomes and improve launch efficiency as you scale

  • Deliver against regional new deployment ARR goals

  • Track and act on key launch metrics including activation adoption time-to-value and cost-to-serve

  • Identify where time and effort are being spent disproportionately and redesign execution to cut low-value work

  • Build scalable repeatable workflows that improve consistency and reduce time-to-value

  • Take ownership of regional launch cost and efficiency without compromising the customer experience

Partner with the global org and Product to build for the region

  • Work closely with Sales to manage handoffs and set clear customer expectations

  • Partner with Rev Ops and Support to keep launches operationally sound across borders

  • Provide structured feedback to Product and Engineering grounded in regional context trends and adoption barriers a key part of how we make Halter work for South America

  • Represent the voice of the South American region in global planning forecasting and improvement work

  • Lean on the launch and customer leaders who have recently stood up new beef markets outside New Zealand and feed your learnings back into the global playbook

  • Whatever else it takes: This is an early-stage market entry. Youll do what needs doing to make Halter succeed in South America.


WHO ARE WE LOOKING FOR

  • Experience leading and developing teams ideally in customer onboarding deployment delivery or operations

  • A track record of owning outcomes commercial operational or both not just executing tasks

  • A builders mentality: comfortable with ambiguity and energized by standing things up from zero

  • Fluent in English and Spanish (Portuguese is a bonus); comfort across both is a strong advantage given the role spans Argentina Uruguay and potentially Brazil

  • A genuine willingness to travel and spend meaningful time in the field

  • Confidence operating independently while staying aligned with a global org

  • Strong cross-functional collaboration: pulling in the right people and keeping everyone aligned across regions and time zones

  • Clear straightforward communication

  • Good judgment and the ability to adapt when plans change

  • A genuine care for the producers we serve and the quality of the work

  • Agriculture or cattle ranching experience especially with extensive grazing systems

NICE TO HAVES

  • Experience launching or scaling a new market region or 0-to-1 motion

  • Familiarity with the South American beef sector across one or more of Argentina Uruguay or Brazil

  • Startup or high-growth environment experience

  • Familiarity with tools like Salesforce Intercom Mixpanel or similar systems

  • Experience working in ag-tech

Join our team

Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!

If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!

Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.

Why our team loves working at Halter:

  • Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful helping farmers improve their livelihoods spend more time with their families and build more sustainable operations.

  • Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse kind and driven people who push each other to do their best work. Youll be thrown into the deep end tackling complex challenges and building something tangible that solves real problems.

  • Youll grow here. Autonomy mastery and learning define how we work. Youll have the freedom to work on interesting problems master new skills and continuously develop yourself both through your role and our $1000 personal growth fund.

  • This isnt easy and we love that its hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast take bold bets and work hard to reshape an entire industry. As one team member put it: Joining Halter is a bit like strapping yourself to a rocket ship but its an epic journey to be a part of!


Required Experience:

Manager

About HalterAt Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their...

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Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.

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