Trymasaj

Plan launch and optimize paid digital marketing campaigns (Google Ads Meta Ads TikTok Ads).Manage and grow MASAJ s social media channels (Instagram Facebook LinkedIn TikTok).Develop content strategies together with the Content and Design team.Analyze campaign performance and deliver

Plan launch and optimize paid digital marketing campaigns (Google Ads Meta Ads TikTok Ads).Manage and grow MASAJ s social media channels (Instagram Facebook LinkedIn TikTok).Develop content strategies together with the Content and Design team.Analyze campaign performance and deliver

Key Responsibilities: Lead and develop a team of agents (chat-only calls).Monitor SLAs response quality and customer satisfaction KPIs.Design and implement SOPs scripts and support documentation.Analyze customer data to improve service efficiency and satisfaction.Own shift schedules

Key Responsibilities: Lead and develop a team of agents (chat-only calls).Monitor SLAs response quality and customer satisfaction KPIs.Design and implement SOPs scripts and support documentation.Analyze customer data to improve service efficiency and satisfaction.Own shift schedules