Program Manager

Job Title: Program Manager (PMO)

Employment type: Contract (On-site)

Contract length: 6 - 12 months

Location: Riyadh KSA

PURPOSE OF THE PROJECT

We are seeking a highly organized and strategic Program Manager to lead the Debit Diversification Program in Saudi Arabia. This role will sit within our Consulting & Analytics function and is designed to enhance credit and prepaid card penetration among existing Debit Cardholders by managing a wide range of activities including telesales hiring and supervision sales training and performance tracking.

Core Responsibilities and Accountabilities:

• Oversee the entire Debit Diversification Program ensuring timely and successful delivery of all components.
• Recruit train and manage a team of 4-6 telesales agents per bank across seven participating banks to drive incremental outbound sales.
• Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact.
• Develop detailed reports and templates for program updates and stakeholder communication.
• Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution.
• Coordinate with Consulting & Analytics to schedule and conduct in-person sales training sessions enhancing the sales skills of branch and direct sales staff.
• Organize sales competitions and incentive programs to motivate sales teams ensuring alignment with program objectives.
• Oversee program budget ensuring efficient allocation of resources and cost-effectiveness.

Knowledge and Experience:

• 7 years of professional experience in program management preferably within the financial services industry.
• Strong leadership skills with experience in team management and development.
• Excellent analytical skills and experience in data-driven decision-making.
• Proficiency in reporting tools and project management software.
• Fluency in Arabic and English.
• Strong skills in stakeholder management and engagement

Mandatory Skills:

• Bachelors degree in Finance Business Computer Science Information Technology or a related field (Masters preferred).
• Previous experience within Banking Digital Payment & Card solutions or the FinTech industry.
• Regional experience including working in a faced-paced matrix organisation.
• Excellent communication skills in English & Arabic (written verbal and presentation).

Preferred Skills:

• The ability to analyse data troubleshoot payment issues optimize processes and make data-driven decisions.
• Good understanding of payment systems digital platforms system workflows security basics and industry technologies.
• An understanding of regional regulations across financial services or payment networks.