VAT Refund Expert

Section: Payments & Refunds

The VAT Refund Expert is responsible for processing and validating VAT refund claims in strict accordance with legal requirements and service standards. This role verifies eligibility through returns and account data coordinates disbursements across financial channels and maintains robust operational controls and audit trails.

Working closely with the Information Systems & Digital Transformation team the VAT Refund Expert will contribute to improving digital e-forms system validations and dashboards while analyzing performance data to elevate taxpayer service and process efficiency.

• Review refund claims against eligibility criteria documentation standards and established operational procedures.

• Verify data consistency across tax returns taxpayer account records and related internal systems.

• Coordinate clarifications directly with claimants and internal operational teams to reach accurate final decisions.

• Ensure accurate timely disbursements while maintaining complete tax audit trails and strict financial controls.

• Support financial reconciliations across refund platforms treasury systems and payment gateways.

• Collaborate with Digital Transformation teams to improve refund e-forms automated validations and reporting dashboards.

• Participate in user acceptance testing (UAT) report technical issues and recommend system enhancements to boost operational efficiency.

• Draft clear professional responses to taxpayer queries and contribute to public guides and FAQs.

• Analyze recurring applicant errors and documentation gaps to provide feedback that supports first-time-right submissions.

• Monitor core operational KPIs including processing timelines accuracy rates and taxpayer satisfaction levels.

• Prepare concise performance reports and highlight key areas for continuous process improvement.

• PhD / Doctorate: Minimum 5 years of relevant experience.

• MSc / Master’s Degree: Minimum 8 years of relevant experience.

• BSc / Bachelor’s Degree: Minimum 9 years of relevant experience.

• Education: Bachelor’s degree in Accounting Taxation Economics Information Systems Law or a related field. Master’s degree or relevant professional certification (e.g. CPA ACCA CTA) is an advantage.

• Experience: 9 years of hands-on experience in VAT refunds claims verification or payment operations within government entities tax authorities or large public sector organziations.

• Domain Knowledge: Strong understanding of refund verification standards reconciliation mechanisms and service-level monitoring.

• Technical Proficiency: Expertise in refund case handling systems financial reconciliation tools and data reporting platforms.

• Analytical Thinking: Sharp attention to detail with strong data verification and problem-solving skills.

• Coordination & Organization: Demonstrated ability to liaise effectively between claimants digital teams and treasury departments.

• Communication: Clear concise written and verbal communication skills tailored for both internal stakeholders and taxpayers.