Technical Assistant

Provide administrative support to ensure that office operations are maintained in an effective up to date and accurate manner.

Technical Assistant is a key role ensures that technical and administrative tasks are completed in a timely manner to support the technical personals in the delivery of all IT services and projects.

RESPONSIBILITIES

Prepare type format a wide variety of documentation including correspondence memos forms statistical charts report and other documents. Also Review and edit reports.

Maintain calendar and schedule meetings.

Maintain office filing system including paper files/file cabinets shared electronic files and confidential records.

Attend meetings prepare agendas and take minutes of meeting and distribute them.

Coordinate schedules and activities and tracking progress and results of projects.

Assist in developing long-term strategies and capacity planning for meeting future hardware needs.

Maintain up-to-date knowledge of hardware and equipment Contracts and manage contract-based installations.

Recommend schedule and perform PC hardware and peripheral equipment improvements upgrades and repairs.

Performing administrative tasks in an office setting.

Read understand analyze and evaluate technical documents.

Answer and respond to users and customer calls and mails.

Prepare knowledgebase articles and videos for all IT services and deliver them for users.

REQUIRED COMPETENCIES

Knowledge of office administration and bookkeeping procedures.

Computer skills including the ability to operate software including MS Office Suite.

Effective organizational and written communication skills.

EXPERIENCE AND QUALIFICATION

The candidates should be Fluent in English - written and spoken and additionally English /Arabic written and spoken is preferred.

Relevant work experience as per Article 4.2.4 of Appendix A.

A minimum of 12 years experience working in an IT environment is preferred.

Good numerical skills and basic statistical knowledge