Sr. Manager Logistics Operations

WHATS ON YOUR PLATE

• Lead Talabat Qatars overall supply ecosystem ensuring a sustainable high-quality and high-performing rider base across the country.
• Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
• Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
• Identify and launch new supply channels such as female riders refugees micro-financing and e-bikes to diversify and sustain fleet growth.
• Manage the full lifecycle of 3PL partnerships from selection and onboarding to performance management and contract renewals.
• Set clear KPIs and SLAs for 3PL partners ensuring compliance efficiency and rider quality.
• Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
• Lead and manage the on-ground operations team to ensure smooth daily operations compliance and service quality.
• Monitor and improve key operational KPIs including rider supply rate EPH order-on-time percentage and churn rate.
• Implement standardized processes and digital tools to enhance control visibility and scalability across operations.
• Coach and develop a high-performing team of managers seniors and specialists across supply 3PLs and operations.
• Foster a culture of accountability collaboration and continuous improvement within the team.
• Work closely with cross-functional teams such as People Finance Commercial and Product to align on strategies and deliverables.
• Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
• Drive automation and technology-enabled initiatives to improve visibility and performance management.
• Oversee equipment management including uniforms delivery boxes and e-bikes to ensure consistent quality and operational standards.
• Ensure adherence to performance KPIs such as supply run rate rider churn and retention 3PL compliance rider NPS EPH and operational coverage.
• Build long-term plans to sustain growth and strengthen Talabats market leadership position.

Qualifications :

WHAT DID WE ORDER

• Bachelors degree required with a preference for majors in Logistics Supply Chain Operations or equivalent work experience in compliance or auditing
• Minimum of 5 years of experience in operational roles within fast-paced environments. Track record in the FoodTech logistics sector is a plus. Management consulting experience is also considered a significant advantage
• Management experience is advantageous with the ability to effectively manage direct reports and foster a strong team culture.
• Strong problem-solving abilities with the capacity to dig into detail manage complexity and drive decision-making
• Advanced proficiency in GSheet demonstrating a strong analytical skill set. Ability to reason analytically logically and in a consistent fashion
• Strong English written and verbal communication skills capable of engaging across a diverse set of stakeholders Arabic is good to have but not necessary
• Extremely organized and process-driven with a proven ability to manage a heavy workload effectively by setting priorities and managing expectations well
• Able to travel to all talabat markets as needed.

Remote Work :

No

Employment Type :

Full-time