Reservations Agent Intern

You are part of the story behind every memorable stay. At MGallery each property offers a unique sense of place and as a Reservations Agent Intern you help create meaningful guest experiences from the very first interaction. With genuine care attention to detail and a passion for hospitality you ensure every reservation is handled with warmth professionalism and a refined approach to service.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Assist in handling room reservations inquiries and booking requests professionally and efficiently.
• Respond to guest calls emails and reservation inquiries in a timely manner.
• Assist in providing information about room types rates hotel facilities and services.
• Support the Reservations team in entering updating and maintaining accurate booking records.
• Assist with booking confirmations modifications cancellations and special requests.
• Coordinate with Front Office Sales and other departments to ensure a smooth guest experience.
• Support the preparation of daily reservation reports and follow-up on pending bookings.
• Assist in promoting hotel facilities room upgrades packages and additional services where appropriate.
• Maintain guest privacy and confidentiality at all times.
• Follow hotel policies procedures and standards of service.
• Support the smooth day-to-day operation of the Reservations department and assist colleagues when required.
• Contribute to creating thoughtful personalized moments that reflect the unique spirit of MGallery.
• Embody the MGallery spirit through warm attentive and refined service.

Qualifications :

Your experience and skills include:

• Currently pursuing a degree or diploma in Hospitality Management Tourism Business Administration or a related field.
• Previous experience in reservations front office or guest services is an asset.
• Good communication and interpersonal skills.
• Warm welcoming and professional personality with a passion for hospitality.
• Basic knowledge of hotel operations and reservation procedures.
• Good computer skills and willingness to learn hotel reservation systems.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as part of a team.
• Flexible and willing to work shifts weekends and public holidays as required.
• Professional grooming and a positive attitude at all times.
• Fluency in English; additional languages are an advantage.

Additional Information :

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha vibrant new retail commercial and residential development in the heart of Qatars capital offering 213 luxurious rooms and suites with desirable amenities a spectacular ballroom and five class meeting rooms with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.

Remote Work :

No

Employment Type :

Intern