Program Manager

Full-time position reporting to the Head of Delivery Degree Programs

The Program Manager ensures the seamless efficient and high-quality delivery of HEC Paris degree programs. The role leads the end-to-end coordination of assigned programs oversees academic administration and participant support and cultivates effective relationships with faculty members senior executives participants and internal support teams.

Program Delivery and Operations

• Lead the end-to-end planning coordination and delivery of assigned degree programs across in-person online and hybrid formats in line with academic requirements agreed timelines and quality standards.
• Coordinate program schedules session logistics learning platforms facilities materials online components and third-party providers.
• Prepare review and distribute program materials reports official academic documents and communications including grade sheets and letters of completion.
• Develop and continuously improve delivery processes to support consistent efficient and high-quality program execution.
• Work closely with the Head of Delivery Degree Programs on operational priorities progress updates and matters requiring escalation.

Academic Administration

• Track and maintain accurate participant academic records and status throughout the program lifecycle.
• Manage the end-to-end grading process including grade collection and validation appeals final grade sheets and communication of jury feedback.
• Ensure compliance with academic policies deadlines confidentiality and records-management requirements in coordination with faculty and relevant internal teams.

Stakeholder Experience and Communication

• Act as a key point of contact for participants and faculty anticipating needs and resolving operational or technical issues throughout the program lifecycle.
• Coordinate with faculty guest speakers senior executives and internal teams to ensure readiness and clear timely communication before during and after each module.
• Build strong stakeholder relationships and maintain a consistently high standard of service and professionalism.

Quality Risk and Financial Management  

• Monitor program quality and feedback to ensure academic and service standards and identify improvement opportunities.
• Identify operational or academic risks early implement appropriate solutions and escalate significant issues when required.
• Track assigned program budgets and expenditures and support forecasting invoice follow-up reconciliation and timely reporting of potential anomalies or risks.

Qualifications :

Education and Experience

• Masters degree in business administration management education or related discipline. A Bachelors degree with significant relevant experience may also be considered.
• 8 years of relevant experience in program project or event management in an external stakeholder-facing capacity; experience in higher education or executive education is strongly preferred

Skills and Competencies

• Proficiency in Microsoft Office and project management tools; familiarity with learning management systems is advantageous.
• Excellent English communication skills; proficiency in French and/or Arabic is advantageous.
• Strong organizational and project management skills with excellent attention to detail.
• Excellent stakeholder management interpersonal and intercultural communication skills.
• Ability to manage academic information with discretion and confidentiality.
• Ability to work effectively under pressure manage competing priorities and meet tight deadlines.

Ways of Working

• Proactive solutions-oriented and able to resolve problems in a fast-paced environment.
• Collaborative and service-oriented with a strong commitment to quality and professionalism.
• Demonstrates ownership accountability and initiative
• Flexibility to travel locally and internationally and willingness to adjust working hours to meet business needs.

Additional Information :

Disclaimer 

This job description is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. The responsibilities tasks and duties of the jobholder might differ from those outlined in this job description and other duties as assigned may be part of the job.

Employment Eligibility

If selected for a job at HEC Paris in Qatar you will have to provide:

1. An original or a true copy of your Police Clearance Certificate (PCC) of your country of nationality attested by the Qatar Ministry of Foreign Affairs*; and
2. A true copy of your highest Educational Certificate attested by the Qatar Ministry of Foreign Affairs**.

*Candidates born in Qatar are exempt from providing an attested PCC. **Candidates who graduated from a university in Qatar are exempt from getting their Educational Certificate attested.

Getting your personal documents attested is a lengthy process. We encourage you to get your documents attested early in the recruitment process to reduce administrative delays upon hire. 

Remote Work :

No

Employment Type :

Full-time