Pharmacy Systems Manager & Rollout Lead

Pharmacy Systems Manager & Rollout Lead

Qatar

Full-Time

The Pharmacy Systems Manager & Rollout Lead is responsible for managing implementing and supporting pharmacy management systems across multiple pharmacy locations. The role involves leading system rollouts coordinating with operational and technical teams ensuring smooth implementation of pharmacy software solutions and providing ongoing system optimization and user support.

The candidate will act as the key liaison between pharmacy operations vendors IT teams and management to ensure efficient and compliant pharmacy system operations.

• Manage and maintain pharmacy management systems and related healthcare applications.
• Ensure system availability performance security and data integrity.
• Coordinate software upgrades patches integrations and troubleshooting activities.
• Monitor system performance and resolve operational issues promptly.
• Maintain system documentation user manuals and SOPs.

• Lead end-to-end rollout of pharmacy systems across new and existing branches.
• Prepare implementation schedules deployment plans and rollout timelines.
• Coordinate with vendors IT teams and pharmacy staff during implementation phases.
• Conduct system configuration testing validation and go-live activities.
• Ensure minimal disruption to pharmacy operations during system deployment.

• Provide training and onboarding support to pharmacy staff and end users.
• Conduct refresher training sessions and system awareness programs.
• Offer first-level functional support and coordinate escalation for technical issues.
• Gather user feedback and recommend process improvements.

• Ensure pharmacy systems comply with healthcare regulations data privacy and operational standards.
• Generate operational and management reports from pharmacy systems.
• Support audit activities and maintain accurate system records.
• Monitor inventory prescription workflows and transaction accuracy through system controls.

• Collaborate with cross-functional departments including IT procurement operations and finance.
• Track project milestones risks and implementation progress.
• Prepare project status reports and communicate updates to management.
• Support future digital transformation initiatives within pharmacy operations.

• Bachelors Degree in Pharmacy Information Technology Healthcare Informatics Computer Science or related field.

• Minimum 58 years of experience in pharmacy systems healthcare IT or pharmacy operations.
• Proven experience in pharmacy software implementation and multi-site system rollout projects.
• Experience working in hospitals retail pharmacy chains or healthcare environments preferred.

• Knowledge of Pharmacy Management Systems (PMS) ERP systems and healthcare software.
• Familiarity with inventory management prescription workflows and healthcare compliance standards.
• Strong understanding of system implementation lifecycle and user support.
• Proficiency in MS Office applications and reporting tools.

• Strong leadership and project management abilities.
• Excellent communication and stakeholder coordination skills.
• Problem-solving and analytical thinking capability.
• Ability to manage multiple rollout projects simultaneously.

• PMP ITIL or healthcare IT certifications preferred.
• Experience with ERP integration and digital healthcare transformation projects.
• Knowledge of Qatar healthcare/pharmacy regulations is an advantage.