IT Coordinator

• Coordinate daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware software network connectivity and hotel IT systems.
• Install configure and maintain computers printers telephones network equipment and other IT devices.
• Support hotel systems including PMS POS PABX Wi-Fi access control and other operational technology.
• Troubleshoot technical issues and escalate complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts system access software installations updates and security patches.
• Maintain IT equipment asset inventories software licences warranties and service records.
• Monitor IT systems and assist with backups cybersecurity business continuity and disaster recovery procedures.
• Coordinate with IT vendors and service providers for maintenance repairs and technical support.
• Support new Heartist onboarding by setting up required IT equipment accounts and system access.
• Provide basic IT training and guidance to Heartists on systems applications and cybersecurity awareness.
• Maintain accurate records of IT incidents requests repairs maintenance and inventory.
• Ensure IT equipment systems and confidential information are protected and used in accordance with Accor and hotel policies.
• Maintain secure organised IT and server areas and report technical safety or security concerns promptly.
• Support IT projects system upgrades installations and new technology implementations as required.
• Deliver professional and responsive IT support to Heartists and guests while maintaining a high level of confidentiality.
• Adhere to all Accor and Ibis & Adagio Doha standards policies and procedures including health safety security and data protection requirements.

Qualifications :

• Diploma or Bachelors Degree in Information Technology Computer Science Computer Engineering or a related field.
• Minimum 2 years of experience in IT support preferably within a hotel or hospitality environment.
• Good knowledge of computer hardware software networking and troubleshooting.
• Experience with Windows Microsoft Office printers Wi-Fi and basic network infrastructure.
• Knowledge of hotel systems such as PMS POS PBX and access control is an advantage.
• Strong problem solving analytical and organisational skills.
• Good communication and interpersonal skills with a strong customer-service mindset.
• Ability to manage multiple priorities and respond effectively to IT issues.
• Knowledge of IT security data protection and cybersecurity best practices.
• Good command of English both written and spoken.
• Relevant IT certifications such as CompTIA A Network Microsoft or Cisco will be an advantage.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Remote Work :

No

Employment Type :

Full-time