Internship Front Office

How your day looks like:

• Actively welcome greet and check guests in
• Inform guests with savvy knowledge of hotel its services the city and local happenings
• Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation walk ins VIP guests groups etc.
• Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
• Deal with all guest requests accidents and/or thefts promptly no later than within a 20 minutes response time record all matters in HotSos or hotel specific recording process
• Update and maintain the reception hand over book pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment international currency etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

Remote Work :

No

Employment Type :

Contract