General Manager Delta Hotels City Center Doha

The General Manager is responsible for the overall leadership operational performance and financial success of Delta City Center Doha. This role is ideally suited to a General Manager (13 years of GM experience) with a strong foundation in hotel operations.

The GM will drive service excellence operational efficiency and guest satisfaction while developing a high-performing team aligned with Marriott brand standards.

• Lead all day-to-day hotel operations across Rooms Division Food & Beverage and support departments.
• Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.
• Maintain high visibility within the hotel engaging with guests and associates to drive service excellence.
• Ensure property condition standards are maintained through proactive maintenance and housekeeping oversight.

• Drive revenue growth and profitability through effective cost controls and revenue management strategies.
• Analyze financial reports budgets and forecasts to identify opportunities and address performance gaps.
• Ensure achievement of GOP RevPAR and other key financial metrics.

• Champion a guest-centric culture focused on service excellence and memorable experiences.
• Monitor guest feedback platforms (e.g. GSS online reviews) and implement improvement actions.
• Ensure prompt and effective resolution of guest concerns.

• Build lead and inspire a high-performing leadership team.
• Recruit develop and retain talent with a focus on succession planning.
• Foster a positive and inclusive work environment aligned with Marriott values.
• Provide coaching and mentorship particularly to departmental leaders.

• Ensure strict adherence to Marriott International and Delta Hotels brand standards.
• Oversee compliance with all local regulations safety standards and company policies.
• Successfully manage internal audits brand audits and quality assurance evaluations.

• Collaborate with Sales & Marketing to position the hotel competitively within the Doha market.
• Support business development initiatives and key client relationships.
• Drive occupancy and market share growth through strategic partnerships.

• Bachelors Degree in Hospitality Management Business Administration or related field.
• 13 years experience as a General Manager or in a senior hotel leadership role ready for first or early GM assignment.
• Strong operational background (Rooms Division F&B or similar).
• Experience within Marriott or an international hotel brand is preferred.
• Proven track record in driving operational excellence and guest satisfaction.

• Strong operational acumen
• Leadership and team development
• Financial and commercial awareness
• Problem-solving and decision-making
• Guest-centric mindset
• Adaptability and resilience in a dynamic environment