Distribution & Last-Mile Operations Coordinator

We are looking for an experienced Last-Mile Delivery Operations Supervisor to oversee daily delivery operations manage delivery teams optimize routes and ensure timely and efficient order fulfilment. The ideal candidate should have strong operational and team management skills experience with delivery management systems and a solid understanding of cash handling and reconciliation.

• Lead and supervise daily last-mile delivery operations and delivery teams.

• Plan delivery routes allocate orders and optimize vehicle utilization to improve operational efficiency.

• Monitor on-time delivery rates failed delivery attempts returns and customer complaints.

• Manage driver productivity attendance and delivery partner performance.

• Handle operational escalations and coordinate same-day and next-day delivery requirements.

• Track delivery costs identify operational challenges and implement process improvements.

• Ensure accurate daily cash handling collection and reconciliation.

• Monitor delivery performance and prepare operational reports as required.

• Ensure compliance with delivery procedures service standards and operational policies.

• Minimum 3 years of experience in last-mile delivery e-commerce fulfilment or distribution operations.

• At least 1 year of team supervision or leadership experience.

• Proficiency in order management dispatch or delivery management systems with the ability to train team members.

• Demonstrated experience in daily cash handling and reconciliation.

• Strong organizational problem-solving and team management skills.

• Ability to work in a fast-paced operational environment and manage multiple priorities effectively.

Candidates who can join immediately or within one month of notice are preferred.

Required Skills:

Last-Mile Delivery Operations Delivery Team Management Delivery Management Systems Route Planning Vehicle Utilization Optimization On-time Delivery Monitoring Customer Complaint Management Driver Productivity Management Delivery Partner Performance Management Operational Escalation Handling Same-day Delivery Coordination Next-day Delivery Coordination Delivery Cost Tracking Process Improvement Cash Handling Cash Collection Cash Reconciliation Operational Reporting Compliance with Delivery Procedures Service Standards Operational Policies Order Management Dispatch Organizational Skills Problem-Solving Skills Team Management Ability to Work in Fast-Paced Operational Environment Multi-priority Management