Desktop &Video-Wall Support Engineer

Provide advanced diagnostics and troubleshooting at system application and infrastructure levels.

Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions.

Open manage and coordinate OEM back-to-back support cases while ensuring compliance with applicable ticketing and SLA timelines.

Manage system configuration firmware and software maintenance including coordination of manufacturer releases and upgrades.

Maintain system design documents SOPs technical documentation and knowledge-base information.

Provide technical assessment and recommendations to the Change Advisory Board for proposed system changes.

Maintain desktops TOC video walls processors displays and associated AV equipment.

Prioritize faults affecting the Terminal Operations Centre and perform AV calibration where required.

Desktop support certification such as CompTIA Microsoft or equivalent.

ITIL Foundation certification and Barco Extron or equivalent AV/video-wall training.

*Minimum 4 years* of hands-on experience supporting the relevant systems in a comparable environment.

Strong knowledge of desktop infrastructure video-wall systems processors displays firmware and software maintenance.

Strong diagnostic troubleshooting and root-cause-analysis skills.

Experience coordinating with OEMs and managing technical escalations.

Good documentation knowledge-transfer and mentoring capability.